Service Advisor

Transteck, Inc; Hagerstown (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the automotive service industry is hiring a Service Advisor in Hagerstown, MD. The role involves maintaining customer relationships, resolving issues, and promoting sales. Ideal candidates will have a high school diploma and sales experience, along with strong communication skills.

Qualifications

• High school diploma or GED required.
• Minimum of one year related or sales experience.
• Proficient with basic office equipment.

Responsibilities

• Maintain customer relationships and communicate repair status.
• Resolve customer problems and manage service appointments.
• Promote sales of parts and labor.

Skills

Customer loyalty

Sales

Problem Resolution

Education

High school diploma or GED

Tools

Computer

Job description

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Job Summary

Maintain customer relationships and effectively communicate status of repairs.

TRANSTECK, INC.

Job Description

Job Title: Service Advisor

Job Reports To: Service Manager

Exempt or Non-Exempt: Exempt

Full-Time or Part-Time: Full Time

Job Summary

Maintain customer relationships and effectively communicate status of repairs.

Essential Job Functions

• Customer loyalty
• Service and parts sale
• Resolve customer problems and complaints
• Maintain customer appointment system
• Review the vehicle history files
• Walk around every vehicle and identify problems, wants and needs with customer and document as stated
• Obtain customers signature on work authorization sheet prior to repairs
• Promote the sale of parts, labor and accessories to meet customer needs
• Record clear instructions for foreman and technicians
• Main customer contact
• Provide written estimates for labor and parts. Provide a diagnostic's estimate if necessary
• Provide customers with estimated time of completion
• Establish method of payment; obtain approval of credit or purchase or purchase order if necessary
• Obtain customers signature on repair order; provide customer with a copy. Discuss special needs with customer.
• Check the progress on each repair order during the day and keep customers informed of changes to agreement. Record agreed-upon changes on the repair order.
• Discuss work performed and changes with customer by telephone or upon arrival of dealership.
• Maintain a follow-up system for additional needed repairs and parts on order
• Note additional needed repairs and obtain approval before proceeding
• Maintain housekeeping, organization, and safety of work area
• Order parts according to dealership procedures
• Ensure accuracy of final repair orders and call customer with final information .
  
  

In addition to the essential functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is also expected to perform such other duties and functions as required from time to time.

The Physical Capabilities Checklist for this job, which specifies the physical requirements of the job, is attached and is incorporated into this description.

Qualifications

• A high school diploma or GED
• Minimum of one year related or sales experience
  
  

Machines/Tools/Equipment

• Computer, basis office equipment (copier, calculator, fax, etc.)
  
  

Working Conditions

• Primarily a controlled office environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Accounting

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