Service Advisor

Diehl CDJR of Grove City; Grove City (Mercer County); On-site; USD 35,000 - 55,000; Full time

Job summary

Diehl Automotive is expanding and seeking a knowledgeable Automotive Service Advisor at their Grove City location. The role emphasizes customer service, teamwork, and accurate documentation of vehicle concerns. Candidates should have experience or a willingness to learn, with various benefits included for full-time staff.

Benefits

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Competitive wages

Qualifications

• 2 years of customer service experience preferred.
• DMS experience preferred.
• Ability to manage time effectively and ensure customer satisfaction.

Responsibilities

• Greet customers in a timely and friendly manner.
• Advise customers on maintenance intervals and provide accurate estimates.
• Handle inquiries and follow up on work in progress.

Skills

Customer Service

Time Management

Computer Skills

Job description

Diehl Automotive is growing and expanding! We are looking for an experienced Automotive Service Advisor for our Grove City Location. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.

As a Service Advisor you will:

• Greet customers in a timely and friendly manner
• Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order
• Advise customers on the maintenance intervals according manufactures specifications
• Provide customers with a complete and accurate estimate for labor and parts
• Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
• Obtain prior authorization from the customer or warranty company of repairs that need to be completed
• Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
• Verify manufacturer and extended warranty coverage

Job Type: Full-time

PAY IS BASED ON EXPERIENCE

Experience:

• Customer Service: 2 years (Preferred)
• DMS experience (preferred)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• We offer competitive wages and embrace a “promote within” philosophy

Qualifications:

• Clean driving record
• Time management skills
• Commitment to 100% customer satisfaction
• Have basic computer skills to include typing and Microsoft Excel
• Be organized, professional and courteous