Service Advisor

Serrausa; Grand Blanc (MI); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player in the automotive sector is seeking a motivated individual to join their service team. This role involves greeting customers, consulting on repairs, and managing the service center's workflow. The company fosters a culture of integrity and teamwork, offering excellent opportunities for personal and professional growth. With a commitment to providing remarkable customer experiences, this position is ideal for those passionate about the automotive industry and looking to make a real impact.

Benefits

Comprehensive Medical Plan

Dental Plan

Vision Plan

401K with matching contributions

Vacation Time

Life Insurance

Short Term Disability

Long Term Disability

Employee Discounts on Vehicles

Flex Spending Available

Qualifications

• Experience in dealership systems and automotive service operations.
• Ability to learn and follow body shop processes.

Responsibilities

• Greeting customers and directing them to available technicians.
• Overseeing and managing the service center’s scheduling and workflow.

Skills

Integrity

Team Player

Diagnostic Tools

Body Shop Process

Education

ASE Certification (Level 2 or above)

State Technician Certification

Tools

Dealership Systems

Job description

Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee)

Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to create remarkable experiences for our customers. We are driven by our passion to simply be the best at what we do.

Bring your talent to the Al Serra Auto Plaza! Our opportunities for personal and professional growth and development are outstanding.

Responsibilities

• Greeting customers and directing them to an available technician
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
• Overseeing and managing the service center’s scheduling and workflow
• Informing customers of changes in service or when their vehicle is ready to be picked up

Qualifications

• Values – integrity, drive, team player
• Ability to learn and follow body shop process
• Ability to learn and utilize diagnostic tools and special equipment
• Possesses ASE (level 2 or above) or State Technician Certification(s)
• Body Shop experience with import or domestic brands and automotive service-related operations
• Experience in dealership systems

Benefits

• Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
• 401K and Roth IRA - with both matching and retirement contributions by Al Serra Auto Plaza
• Vacation time, generally ranging from one week up to three weeks per year based on time of employment
• Life Insurance
• Disability - both Short Term and Long Term
• Employee discounts on New and Used vehicles
• Flex Spending Available