Service Advisor

Volkswagenofgrandblanc; Grand Blanc (MI); On-site; USD 35,000 - 60,000; Full time

Job summary

Join a dynamic automotive service team at an established dealership that values integrity and teamwork. This role offers the chance to interact with customers, guiding them through the service process while ensuring their vehicles are well cared for. You'll work closely with technicians to provide accurate information about repairs and potential cost savings. With opportunities for personal and professional growth, this position is perfect for individuals eager to make a difference in a fast-paced environment. Enjoy comprehensive benefits, including medical, dental, and vacation time, as you contribute to creating remarkable customer experiences.

Benefits

Comprehensive Medical Plan

Dental Plan

Vision Plan

401K with Matching Contributions

Vacation Time

Life Insurance

Disability Insurance

Employee Discounts on Vehicles

Flex Spending Available

Qualifications

• Integrity, drive, and teamwork are essential values.
• Ability to learn body shop processes and diagnostic tools.

Responsibilities

• Greet customers and direct them to technicians.
• Manage service center scheduling and workflow.

Skills

Customer Service

Diagnostic Tools

ASE Certification

Team Collaboration

Education

High School Diploma

ASE Certification

Tools

Dealership Systems

Diagnostic Equipment

Job description

Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee)

Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to create remarkable experiences for our customers. We are driven by our passion to simply be the best at what we do.

Bring your talent to the Al Serra Auto Plaza! Our opportunities for personal and professional growth and development are outstanding.

Responsibilities

• Greeting customers and directing them to an available technician
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
• Overseeing and managing the service center’s scheduling and workflow
• Informing customers of changes in service or when their vehicle is ready to be picked up

Qualifications

• Values – integrity, drive, team player
• Ability to learn and follow body shop process
• Ability to learn and utilize diagnostic tools and special equipment
• Possesses ASE (level 2 or above) or State Technician Certification(s)
• Body Shop experience with import or domestic brands and automotive service-related operations
• Experience in dealership systems

Benefits

• Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
• 401K and Roth IRA - with both matching and retirement contributions by Al Serra Auto Plaza
• Vacation time, generally ranging from one week up to three weeks per year based on time of employment
• Life Insurance
• Disability - both Short Term and Long Term
• Employee discounts on New and Used vehicles
• Flex Spending Available