Service Advisor

Universal Mitsubishi; Glendale (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

A leading dealership is seeking a Service Manager to oversee service orders and ensure excellent customer experience. The role demands fantastic communication skills, effective team management, and maintaining high customer satisfaction. This position offers growth opportunities in a dynamic environment focused on service excellence.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Professional, well-groomed personal appearance.

Responsibilities

• Oversee service orders and maintain customer satisfaction.
• Distribute work efficiently among technicians.
• Answer technical questions and assist in vehicle diagnostics.

Skills

Time management

Communication

Organization

Leadership

Customer Satisfaction

Education

Valid driver's license

Job description

There's plenty of room to grow at Subaru of Glendale, If you have interest in working in a fast-paced, high-reward industry; you've come to the right place. At our dealership, we value our employees as human capital and an essential part of why we're able to provide our customers with the best. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.