Service Advisor

Cross Resource Group; Crockett (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Salary plus bonus

401K Match

Paid Holidays and Paid Time Off

Job summary

Loxo is seeking a Service Operations Manager to maximize ROI by optimizing Service Department processes and ensuring customer satisfaction. You will grow profitable service labor sales and control expenses.

You will manage the work order cycle, supervise staff, coach employees, and drive continuous improvements while maintaining strong relationships with peers and customers.

Qualifications

• Effective communication and leadership are required.
• Strong numerical literacy and ability to analyze reports.
• Proficiency with MS Office and internet functions.

Responsibilities

• Manage the full work order lifecycle from creation to invoicing.
• Sell service labor and parts to meet budgets and goals.
• Identify and implement process improvements with the Service Manager.
• Ensure effective department processes and high customer satisfaction.
• Schedule and assign jobs to staff by skill and workload.
• Review work orders for accuracy before billing.
• Ensure warranty and product improvement programs are completed timely.
• Maintain tools and equipment in good working order.
• Coach and develop staff; support training.
• Maintain professionalism and teamwork aligned with Core Values.
• Protect the company reputation in the community.

Skills

Effective communication

Team leadership

Financial literacy

Analytical skills

MS Office

Education

High School Diploma or equivalent

Job description

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
• Works with Service Manager to identify and execute continuous process improvements
• Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Actively coaches, develops and helps employees grow their capabilities
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that company’s reputation and image in the community is consistent with company Core Values

Benefits include:

• Competitive Salary plus bonus
• 401K Match
• Paid Holidays and Paid Time Off

Requirements

Experience, Education, Skills and Knowledge:

1+ years experience in Service Department operations

Ability to use standard desktop load applications such as Microsoft Office and internet based functions

Ability to write and speak effectively to individuals and groups

Ability to effectively lead a team and hold people accountable

Familiar with Farm and Ag Equipment and competitive products

Basic understanding of financial principles relative to Service Department operations

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends as needed

High School Diploma or equivalent experience