SERVICE ADVISOR

Bob Johnson Auto Group; City of Watertown (NY); On-site; USD 40,000 - 85,000; Full time

Job summary

Bob Johnson Auto Group in Watertown, NY is seeking a personable Service Advisor to be the bridge between customers and service technicians, handling requests, scheduling appointments, and providing accurate repair estimates.

You will write repair orders, communicate with customers about repairs, and ensure a clear, friendly service experience in a fast-paced automotive service department.

Responsibilities

• Greet customers and listen to requests, scheduling appointments.
• Prepare repair orders with time, cost and labor estimates.
• Explain repairs and costs to customers and obtain authorization for additional work.
• Maintain service drive area and customer satisfaction.
• Coordinate with technicians to locate and describe vehicle issues.

Job description

Job Details

Location: BJACDJR LLC – Watertown, NY 13601

Position Type: Full Time

Salary Range: $40,000.00 - $85,000.00

Job Overview

The Bob Johnson Automotive Group provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups in NewYork.

Responsibilities

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor’s responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, writing effective repair orders, and documenting technicians’ notes and the work they performed. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers’ concerns with accurate repair descriptions.

• Clock in on time according to your schedule.
• Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location.
• Controls service traffic flow and parking.
• Advise customers about necessary service for routine maintenance.
• Maintain a clean and safe service drive area, free of dirt, water, leaves, snow, etc.
• Confere with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Make key tags for vehicles.
• Prepare a repair order showing time, cost and labor estimates for service.
• Write a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explain the work performed and the repair order charges to the customer.
• Handle customer complaints.
• Schedule service appointments.
• Refer to service history, inspect vehicle, and recommend additional needed service.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Provide a complete and accurate written cost estimate for labor and parts.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Review repair orders to ensure that work is completed, and additional work and authorization is noted. Close repair order as appropriate.
• Maintain high customer satisfaction standards.
• Handle telephone inquiries regarding appointments, work in process, and any other customer inquiries.
• Maintain a professional appearance.

If you would like to be part of our award-winning team at Bob Johnson Auto Group, apply here!