Service Advisor

Puente-Hills-Mitsubishi; California (MO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision

401K

Job summary

United Auto Group is seeking a service advisor to schedule service work, greet customers, and promote additional services. You will work with technicians and customers to ensure a smooth and satisfying experience throughout the service process.

The role requires accurate data collection, generating estimates, obtaining approvals, and following up on repair orders to help keep customers informed and to drive repeat business.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training.

Responsibilities

• Schedule service work in the service department.
• Sell additional services to customers.
• Greet customers in a timely, friendly and professional manner.
• Communicate with customer to determine the nature of their mechanical problems.
• Obtain accurate customer and vehicle data.
• Provide estimates for labor and parts.
• Obtain customer’s signature on repair orders.
• Follow up progress of each repair order and inform customers of changes.

Education

Associate's degree or equivalent

Job description

Position Summary

The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

Come work for the best! If you are interested in a career in the automotive business to join our family at United Auto Group. Where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

Benefits:

• Competitive Salary
• Medical, Dental, Vision
• 401K

Essential Duties & Responsibilities:

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
• Maintain the prescribed standard for “hours per customer repair order written”
• Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.
• Communicate with customer to determine the nature of their mechanical problem(s).
• Obtain accurate customer and vehicle data.
• Test-drive vehicle as necessary.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.
• Lift the hood of every vehicle and look underneath for potential additional repair needs.
• If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
• Notify dispatcher of incoming work.
• Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
• Establish each customer’s method of payment. Obtain approval of credit, if necessary.
• Obtain customer’s signature on repair order; provide customer with a copy.
• Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.
• Handle telephone inquiries regarding work in process and appointments.
• Compare final invoice with original repair order.
• Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
• Deliver vehicle to customer and answer any questions.
• Maintain follow up program on additional items found in need of repair.
• Attend meetings as scheduled.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Ensure that work areas and customer waiting areas are kept clean.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.