Service Advisor

Vortex Doors; Bryan (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Vortex Doors in Bryan, TX is seeking a Commercial Door Service Advisor to join our team. The role emphasizes estimating, quoting, and promoting our products while delivering top-notch customer service.

You will work with customers to identify needs, analyze documentation, prepare cost estimates for projects, and collaborate with service and operations teams to ensure timely delivery and satisfaction. A high school diploma is required and industry experience is preferred.

Qualifications

• Clear communication is essential for customer interactions and quotes.
• Active listening helps accurately capture customer needs and respond effectively.
• Interpersonal skills are required to balance customer and company interests.

Responsibilities

• Work with customers to provide accurate and suitable products and services to meet their needs.
• Follow up on leads and look for new opportunities to generate business and new leads.
• Collaborate with the Team Leader and Service Manager to achieve sales goals.
• Follow up on all pending service quotes within a set time frame.
• Provide technical training to Service Technicians as needed.
• Manage and order shop and truck materials.
• Assist in customer job scheduling and project management.
• Build strong relationships with customers, including key accounts.

Skills

Clear communication

Effective listening

Interpersonal skills

Education

High School Diploma or GED

Tools

CRM system

Basic computer knowledge

Job description

Service Advisor Job Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Commercial Door Service Advisor to join our company.

We are considering applicants with at least 4+ years of door industry experience.

As a Commercial Door Estimator, your primary responsibility is to provide products and services to Customers, promote long term Customer retention, and follow through with the Internal Customer Service Team to ensure the Customer is satisfied with the work we performed.

Description

Responsibilities

• Work with Customers to provide accurate and suitable products and services to meet their needs
• Follow up on leads provided and look for new opportunities, looking for ways to generate business and new leads
• Work with the Team Leader and Service Manager to achieve sales goals
• Follow up on all pending Service Quotes in a set time frame
• Provide some technical training to Service Technicians
• Manage and order shop and truck materials as needed
• Assist in Customer job scheduling and project management
• Provide the best Vortex experience possible
• Build valuable relationships with all Customers, including key accounts
• Always promote Vortex positively
• Using lead generation tools, identify commercial and industrial construction projects that may require overhead doors, initiating contact with the general contractor and/or architect to gather project information and provide information on our products and services.
• Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects.
• Complete cost estimates within bid date/time.
• Present and explain the benefits of our services to potential clients.
• Negotiate terms and close sales to meet or exceed sales targets.
• Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction.
• Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system.

Requirements

Important Skills:

• Clear communication: It is essential that you have the ability to communicate clearly and effectively, both verbally and in written form
• Effective listening: Listening is the key to effective communication. Without the ability to listen carefully to what a Customer is saying, the message could be easily misunderstood and misinterpreted
• Interpersonal skills: Balance Customer’s and Company’s needs to make sure that the Customer is satisfied, and build a reputation as a person who is consistent and direct while still seeking to be helpful

What You Should Have

• Education: High School Diploma or General Education Degree (GED)
• Other required knowledge, skills, and abilities:
• Basic computer knowledge and ability to learn
• A good driving record with valid driver's license
• Experience in field service and commercial door experience
• Experience in sales and customer service

Work Conditions

• Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday and must be able to work some overtime and on-call hours.
• Continuous on-going training provided as you continue to grow with Vortex.
• The job environment is fast paced and results oriented.
• Be able to drive a company vehicle and possess a valid driver license.
• Must pass Drug test, Background check and Motor Vehicle check