Service Advisor

Bretz RV & Marine; Billings (MT); On-site; USD 40,000 - 100,000; Full time

Job summary

Bretz RV & Marine is seeking an engaging Service Advisor to interact with customers and technicians, ensuring a smooth workflow in their service department. This role entails greeting customers, articulating their needs, and managing service schedules. Ideal candidates should possess excellent communication skills, a strong work ethic, and a high school diploma, with room for advancement within the company.

Benefits

Medical benefits package with multiple plan options

401(k) retirement plan with employer match

On-site employee daycare

Holiday pay and vacation time

Employee discounts

Profit sharing

Employee borrow program

Qualifications

• Must have excellent communication and follow-through skills.
• Strong work ethic and customer service-oriented.
• Previous service advisor experience preferred.

Responsibilities

• Greet service customers promptly and courteously.
• Articulate repair needs to technicians.
• Upsell additional services and provide cost estimates.

Skills

Communication

Attention to Detail

Customer Service

Follow-through

Education

High school diploma or equivalent

Job description

Are you passionate about the outdoors?

We need an outstanding communicator with astrong work ethic—someone who is just as comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service technicians.

Successful candidates will have excellent follow-through skills and a sharp eye for detail.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to technicians.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Follow dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is completed.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs with customers.
• Handlecustomer concerns and complaints.
• Keep the Service Manager informed of all issues or potential problems.
• Maintain Customer Satisfaction Index (CSI) scores per dealership standards.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, kneeling, and reaching to inspect RV units.
• Occasional lifting and carrying up to 25 lbs.
• Comfortable working in an outdoor environment when needed.
• Ability to climb stairs or ladders to access RV rooftops.
• Clear and effective verbal communication with customers and technicians.

Education & Experience

• A high school diploma or equivalent is required.
• Previous Service Advisor experience preferred but not required.

Compensation

• Salary + Commission
• Our best earn over $100,000 annually

Schedule

• Monday - Friday | 8:00 AM - 5:00 PM
• Rotating Saturdays

Benefits

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from including vision and dental
• 401(k) retirement plan with employer match
• On-site employee daycare
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing

Bretz RV’s Commitment to You

• Opportunity to work in a family-oriented environment where work-life balance matters
• Growth and advancement opportunities
• Team building activities and events throughout the year
• The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible

Our Hiring Process
At Bretz RV & Marine, we take hiring seriously to ensure the best fit for our team. Our process includes an initial assessment, followed by a Google Meet interview. From there, qualified candidates will be invited for an in-person interview, with the possibility of a second in-person interview depending on the position. We move quickly, so keep an eye on your email and phone for updates!

Relocation
Montana has become the spot to be. Kevin Costner and his Yellowstone and 1883 have single-handedly helped Montana become discovered. If you want to move here, please know that we have stoplights, hitching posts still exist in some small towns, and the church is still the busiest place to go on Sundays. It's a safe place to live and a great place to raise a family looking for adventure. The cost of living is far lower than in other parts of the country. If you've ever dreamed of moving to the northwest, now may be the time to turn a dream into reality!

About Our Dealership
Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. Searching for a new camping trailer turned into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers.

Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.

Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. It's important to contribute to the communities in which we do business.

EEOC
Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.