Service Advisor

ADP, Inc.; Amarillo (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Medical insurance

401(k) Plan

Paid holidays

Paid vacation

Job summary

Utility Trailer of Texas, Inc. is seeking a Service Advisor to bridge customer needs with our shop team. You will gather service details, explain estimates, and coordinate repairs to keep our clients on the road.

The ideal candidate communicates clearly, resolves questions professionally, and works with mechanics to prepare repair orders, times, and charges. We offer competitive compensation, benefits, and opportunities for growth in a busy, safety‑minded shop.

Qualifications

• Excellent communication skills with customers, vendors, and technicians.
• Ability to create repair orders based on estimates and needs.
• Proven ability to sell service repairs and manage deadlines.
• Experience with CDK software preferred.

Responsibilities

• Assist in gathering customer service details and quote explanations.
• Prepare repair orders, estimate labor time and costs.
• Advise customers on maintenance needs and service options.
• Maintain positive customer relations and track progress.

Skills

Clear communication

Active listening

Sales ability

Team collaboration

Tools

CDK software

Job description

Utility Trailer of Texas, Inc. is honesty and integrity. Our Mission is customer satisfaction through highest products and services. We are long term relationships that bring value to our partners. We aspire to a safe workplace and environment of growth and development for our employee family for today and future generations.

Utility Trailer of Texas, Inc. is honesty and integrity. Our Mission is customer satisfaction through highest products and services. We are long term relationships that bring value to our partners. We aspire to a safe workplace and environment of growth and development for our employee family for today and future generations.

Responsibilities:

• Prospecting cold calling, canvassing, and leveraging your territory and network to gather leads. Develop new client accounts for the Company through cold calls, working potential customer lists, contacting companies who previously rejected proposals, etc. Negotiate pricing levels according to Company directions to encourage business dealings with the Company.
• Achieveannualsalesandgrossprofitforassignedaccounts.
• Assistinthecollectionofpast-dueaccountstoensuretheCompanyreceivespaymentsduefrom clients on a timely basis.
• Report market activity to management by monitoring and analyzing competitor’s price list and products.MakeproductrecommendationsforinclusionintheCompanyproductline.Proactively recommendadjustments to thecurrentproductlineandpricingtoremaincompetitiveinthelocal market.
• Initiatingandprocessingrequestsforrepairservices.
• Advisecustomersaboutnecessaryserviceforroutinemaintenance.
• Help identify a mechanical problem by questioning the customerordoingavisualinspection. Conferwithcustomers boutinspection results,recommend correctiveprocedures,and prepare work orderforneeded repairs.
• Preparearepairordershowingtime,cost,andlaborestimatesforservice.
• Writeabriefdescriptionoftheproblemontherepairordertohelpthemechaniclocatetheproblem. Explaintheworkperformedandthechargestothe customer.
• Mustbeabletomanagecustomercomplaintsina professionalmanner.
• Must be able to determine causesofoperating errors and decide what to do about it. Determinespecializedproductneedsandservicesbycollaboratingdirectlywithcustomers. Suggest add-on sales to increase average transactions.
• Keepcustomersapprisedofworkprogress.
• Keepcurrentonnewproductsandproductupdates. Perform other duties as assigned by management.
• Must follow all company safety policies and procedures and immediately report all accidents to a manager or supervisor.

Job Responsibilities:

• Possess effective communication skills in verbal, written and electronic to deal with customers, employees, vendors, and manufacturers.
• Ability to listen to customer needs and communicate with mechanics. Abilitytocreaterepairordersbasedonjobestimatedandcustomerneeds.
• Ability to sale service repairs to customers by providing complete estimate to customer. Schedulemechanicslaborbasedontimeallocatedandmaintainsjobperformanceoftechnician. Ability to meet project deadlines and maintain constant communication with customers, technician, and management.
• Maintain customer relations by following up with customers after work is complete. Collectpaymentonceworkiscompleteandfinalizerepairordersatendofcompletion. Knowledge of the software CDK
• Strong written/oral communication, problem solving, and decision-making skills are required. Basic computer skills including Microsoft Word, Excel, and Outlook required .

Utility Trailer of Texas, Inc. is honesty and integrity. Our Mission is customer satisfaction through highest products and services. We are long term relationships that bring value to our partners. We aspire to a safe workplace and environment of growth and development for our employee family for today and future generations.

Position: Service Advisor

Responsibilities:

• Prospecting cold calling, canvassing, and leveraging your territory and network to gather leads. Develop new client accounts for the Company through cold calls, working potential customer lists, contacting companies who previously rejected proposals, etc. Negotiate pricing levels according to Company directions to encourage business dealings with the Company.
• Achieveannualsalesandgrossprofitforassignedaccounts.
• Assistinthecollectionofpast-dueaccountstoensuretheCompanyreceivespaymentsduefrom clients on a timely basis.
• Report market activity to management by monitoring and analyzing competitor’s price list and products.MakeproductrecommendationsforinclusionintheCompanyproductline.Proactively recommendadjustments to thecurrentproductlineandpricingtoremaincompetitiveinthelocal market.
• Initiatingandprocessingrequestsforrepairservices.
• Advisecustomersaboutnecessaryserviceforroutinemaintenance.
• Help identify a mechanical problem by questioning the customerordoingavisualinspection. Conferwithcustomers boutinspection results,recommend correctiveprocedures,and prepare work orderforneeded repairs.
• Preparearepairordershowingtime,cost,andlaborestimatesforservice.
• Writeabriefdescriptionoftheproblemontherepairordertohelpthemechaniclocatetheproblem. Explaintheworkperformedandthechargestothe customer.
• Mustbeabletomanagecustomercomplaintsina professionalmanner.
• Must be able to determine causesofoperating errors and decide what to do about it. Determinespecializedproductneedsandservicesbycollaboratingdirectlywithcustomers. Suggest add-on sales to increase average transactions.
• Keepcustomersapprisedofworkprogress.
• Keepcurrentonnewproductsandproductupdates. Perform other duties as assigned by management.
• Must follow all company safety policies and procedures and immediately report all accidents to a manager or supervisor.

Job Responsibilities:

• Possess effective communication skills in verbal, written and electronic to deal with customers, employees, vendors, and manufacturers.
• Ability to listen to customer needs and communicate with mechanics. Abilitytocreaterepairordersbasedonjobestimatedandcustomerneeds.
• Ability to sale service repairs to customers by providing complete estimate to customer. Schedulemechanicslaborbasedontimeallocatedandmaintainsjobperformanceoftechnician. Ability to meet project deadlines and maintain constant communication with customers, technician, and management.
• Maintain customer relations by following up with customers after work is complete. Collectpaymentonceworkiscompleteandfinalizerepairordersatendofcompletion. Knowledge of the software CDK
• Strong written/oral communication, problem solving, and decision-making skills are required. Basic computer skills including Microsoft Word, Excel, and Outlook required .

Physical Demands:

• Due to the open environment of the shop, must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold.
• Ability to stand, walk, bend, twist, turn, climb stairs and on trailers
• Must be able to lift up to 50 pounds

Benefits:

• Competitive compensation

• Benefits, including but not limited to dental, vision, and medical with employer contributions.

• 401(k) Plan with employer contributions

• Paid holidays and vacation

• And more

Schedule:

8:30-5:30 Monday through Friday some Saturdays if we are behind.

On Call for 24-hour road service 1 week a month currently