Senior Service Advisor

SourceLine; Lebanon (IN); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Generous holiday time off

Job summary

SourceLine is seeking a motivated, customer-focused Senior Service Advisor to oversee daily service department operations at their recreational vehicle dealership. This role blends customer service, repair order management, and shop workflow oversight to keep technicians productive and repairs moving forward.

The ideal candidate is personable and professional, comfortable holding technicians accountable, and proactive about communicating workload challenges and keeping customers informed.

Qualifications

• Experience as a Service Advisor/Writer or similar role.
• RV service experience preferred.
• Marine or powersports experience encouraged.
• Automotive service experience may be considered.
• Strong customer service and communication skills.
• Ability to manage multiple repair orders and prioritize demands.
• Professional, personable approach with customers and coworkers.
• Organized, proactive, and able to identify delays early.

Responsibilities

• Serve as primary contact for customers bringing RVs in for service.
• Listen to concerns, document issues, and create repair orders.
• Communicate repair requirements clearly to technicians.
• Coordinate and prioritize shop workflow to keep repairs moving.
• Monitor open repairs, progress, and outstanding work.
• Follow up on delays, parts availability, and incomplete work.
• Communicate updates and delays to customers professionally.
• Hold technicians accountable and maintain service standards.
• Coordinate with the administrative assistant on parts, warranty needs, and tasks.
• Keep the General Manager informed about workload and scheduling needs.
• Work collaboratively with dealership teams to support daily operations.

Skills

Customer service

Communication

Repair orders

Work prioritization

Team collaboration

Accountability

Repair knowledge

Job description

Our client is seeking a motivated, customer-focused Senior Service Advisor to help oversee daily service department operations at their recreational vehicle dealership. This role combines customer service, repair order management, and oversight of shop workflow to keep technicians productive and repairs moving forward.

The ideal candidate is personable and professional, comfortable holding technicians accountable, and proactive about communicating workload challenges and keeping customers informed. This is a close-knit, family-oriented environment where teamwork and accountability are equally important.

Key Responsibilities

• Serve as the primary point of contact for customers bringing their RVs in for service.
• Listen to customer concerns, document issues accurately, and create detailed repair orders.
• Communicate customer concerns and repair requirements clearly to technicians.
• Coordinate and prioritize shop workflow to keep repairs moving efficiently.
• Monitor open repair orders, technician progress, and outstanding work.
• Follow up on delayed repairs, parts availability, and incomplete work.
• Communicate repair updates and delays to customers in a timely, professional manner.
• Hold technicians accountable for their work and help maintain consistent service standards.
• Coordinate with the administrative assistant on parts ordering, warranty needs, and other service department tasks.
• Keep the General Manager informed about workload, scheduling challenges, and operational needs.
• Work collaboratively with team members across the dealership to support daily operations.

Qualifications

• Previous experience as a Service Advisor, Service Writer, or in a similar service department role.
• RV service experience preferred. Candidates with marine or powersports service experience are also encouraged to apply.
• Automotive service experience may be considered for the right candidate.
• Strong customer service and communication skills.
• Ability to manage multiple repair orders and prioritize competing demands.
• Comfortable communicating directly with technicians and holding team members accountable.
• Organized, proactive, and able to identify potential delays before they become larger issues.
• A professional, personable approach with customers and coworkers.
• Mechanical or hands-on repair knowledge is a plus but is not required.

Schedule & Company Benefits

• Monday–Friday, approximately 8:00 AM–5:00 PM.
• Rotating Saturday coverage as needed.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Generous holiday time off, including extended time off around major holidays.
• A close-knit, family-oriented work environment.
• Support and collaboration with team members across multiple dealership locations