Service Advisor

Utility Trailer of Texas Inc; Amarillo (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Dental, vision, and medical benefits

401(k) Plan with employer contribution

Paid holidays and vacation

Job summary

Utility Trailer of Texas, Inc. is seeking a Service Advisor to manage customer inquiries, create accurate repair orders, and coordinate with technicians. You will provide cost estimates, explain repairs, and ensure timely completion while upholding safety standards.

The role requires strong communication, good organizational skills, and a commitment to customer satisfaction in a fast-paced service environment. On-site work with competitive benefits offered.

Qualifications

• Strong communication and customer-facing skills.
• Ability to listen to customer needs and translate into repair orders.
• Sales and upsell capabilities to increase service revenue.
• Experience with auto repair shop processes is a plus.

Responsibilities

• Prospect and nurture customer leads and service opportunities.
• Prepare repair orders with time, cost, and labor estimates.
• Explain work performed and charges to customers clearly.
• Follow safety policies and keep customers informed of progress.

Skills

Sales

Customer service

Negotiation

CDK

Tools

CDK

Job description

Utility Trailer of Texas, Inc. is honesty and integrity. Our Mission is customer satisfaction through highest products and services. We are long term relationships that bring value to our partners. We aspire to a safe workplace and environment of growth and development for our employee family for today and future generations.

Responsibilities

• Prospecting cold calling, canvassing, and leveraging your territory and network to gather leads. Develop new client accounts for the Company through cold calls, working potential customer lists, contacting companies who previously rejected proposals, etc. Negotiate pricing levels according to Company directions to encourage business dealings with the Company.
• Achieveannualsalesandgrossprofitforassignedaccounts.
• Assistinthecollectionofpast-dueaccountstoensuretheCompanyreceivespaymentsduefrom clients on a timely basis.
• Report market activity to management by monitoring and analyzing competitor’s price list and products.MakeproductrecommendationsforinclusionintheCompanyproductline.Proactively recommendadjustments to thecurrentproductlineandpricingtoremaincompetitiveinthelocal market.
• Initiatingandprocessingrequestsforrepairservices.
• Advisecustomersaboutnecessaryserviceforroutinemaintenance.
• Help identify a mechanical problem by questioning the customerordoingavisualinspection. Conferwithcustomers boutinspection results,recommend correctiveprocedures,and prepare work orderforneeded repairs.
• Preparearepairordershowingtime,cost,andlaborestimatesforservice.
• Writeabriefdescriptionoftheproblemontherepairordertohelpthemechaniclocatetheproblem. Explaintheworkperformedandthechargestothe customer.
• Mustbeabletomanagecustomercomplaintsina professionalmanner.
• Must be able to determine causesofoperating errors and decide what to do about it. Determinespecializedproductneedsandservicesbycollaboratingdirectlywithcustomers. Suggest add-on sales to increase average transactions.
• Keepcustomersapprisedofworkprogress.
• Keepcurrentonnewproductsandproductupdates. Perform other duties as assigned by management.
• Must follow all company safety policies and procedures and immediately report all accidents to a manager or supervisor.

Job Responsibilities

• Possess effective communication skills in verbal, written and electronic to deal with customers, employees, vendors, and manufacturers.
• Ability to listen to customer needs and communicate with mechanics. Abilitytocreaterepairordersbasedonjobestimatedandcustomerneeds.
• Ability to sale service repairs to customers by providing complete estimate to customer. Schedulemechanicslaborbasedontimeallocatedandmaintainsjobperformanceoftechnician. Ability to meet project deadlines and maintain constant communication with customers, technician, and management.
• Maintain customer relations by following up with customers after work is complete. Collectpaymentonceworkiscompleteandfinalizerepairordersatendofcompletion. Knowledge of the software CDK
• Strong written/oral communication, problem solving, and decision-making skills are required. Basic computer skills including Microsoft Word, Excel, and Outlook required .

Utility Trailer of Texas, Inc. is honesty and integrity. Our Mission is customer satisfaction through highest products and services. We are long term relationships that bring value to our partners. We aspire to a safe workplace and environment of growth and development for our employee family for today and future generations.

Position: Service Advisor

Responsibilities

• Prospecting cold calling, canvassing, and leveraging your territory and network to gather leads. Develop new client accounts for the Company through cold calls, working potential customer lists, contacting companies who previously rejected proposals, etc. Negotiate pricing levels according to Company directions to encourage business dealings with the Company.
• Achieveannualsalesandgrossprofitforassignedaccounts.
• Assistinthecollectionofpast-dueaccountstoensuretheCompanyreceivespaymentsduefrom clients on a timely basis.
• Report market activity to management by monitoring and analyzing competitor’s price list and products.MakeproductrecommendationsforinclusionintheCompanyproductline.Proactively recommendadjustments to thecurrentproductlineandpricingtoremaincompetitiveinthelocal market.
• Initiatingandprocessingrequestsforrepairservices.
• Advisecustomersaboutnecessaryserviceforroutinemaintenance.
• Help identify a mechanical problem by questioning the customerordoingavisualinspection. Conferwithcustomers boutinspection results,recommend correctiveprocedures,and prepare work orderforneeded repairs.
• Preparearepairordershowingtime,cost,andlaborestimatesforservice.
• Writeabriefdescriptionoftheproblemontherepairordertohelpthemechaniclocatetheproblem. Explaintheworkperformedandthechargestothe customer.
• Mustbeabletomanagecustomercomplaintsina professionalmanner.
• Must be able to determine causesofoperating errors and decide what to do about it. Determinespecializedproductneedsandservicesbycollaboratingdirectlywithcustomers. Suggest add-on sales to increase average transactions.
• Keepcustomersapprisedofworkprogress.
• Keepcurrentonnewproductsandproductupdates. Perform other duties as assigned by management.
• Must follow all company safety policies and procedures and immediately report all accidents to a manager or supervisor.

Job Responsibilities:

• Possess effective communication skills in verbal, written and electronic to deal with customers, employees, vendors, and manufacturers.
• Ability to listen to customer needs and communicate with mechanics. Abilitytocreaterepairordersbasedonjobestimatedandcustomerneeds.
• Ability to sale service repairs to customers by providing complete estimate to customer. Schedulemechanicslaborbasedontimeallocatedandmaintainsjobperformanceoftechnician. Ability to meet project deadlines and maintain constant communication with customers, technician, and management.
• Maintain customer relations by following up with customers after work is complete. Collectpaymentonceworkiscompleteandfinalizerepairordersatendofcompletion. Knowledge of the software CDK
• Strong written/oral communication, problem solving, and decision-making skills are required. Basic computer skills including Microsoft Word, Excel, and Outlook required .

Physical Demands:

• Due to the open environment of the shop, must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold.
• Ability to stand, walk, bend, twist, turn, climb stairs and on trailers
• Must be able to lift up to 50 pounds

Benefits:

• Competitive compensation
• Benefits, including but not limited to dental, vision, and medical with employer contributions.
• 401(k) Plan with employer contributions
• Paid holidays and vacation
• And more

Schedule:

8:30-5:30 Monday through Friday some Saturdays if we are behind.

On Call for 24-hour road service 1 week a month currently