Service Administrator- Youth Residential Services (Statewide, MT)

Aware Inc.; Butte (MT); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Health Insurance

FSA

HSA

401k

Employee Assistance Program

Tuition Advancement

Professional Development

Job summary

Aware Inc. is seeking a Service Administrator to provide high-level administrative supervision across programs. You will manage caseloads and billing benchmarks, direct referrals, and train staff on billing within AWARE's EHR system.

The role ensures licensing and Medicaid compliance while developing policies and reporting outcomes to improve program effectiveness. We offer competitive compensation and benefits in a supportive, inclusive environment dedicated to quality care and professional

Qualifications

• MS/MA degree in a Business or Human Services field, or BA/BS in a related field.
• Requires three years of direct employment experience including staff supervision.
• Thorough administrative understanding of social service/treatment and mental health programs.
• Strong oral, written and interpersonal skills; ability to work independently and in a team.

Responsibilities

• Provides overall administrative supervision and service leadership to all assigned programs, projects, and staff.
• Assure staff caseload and billing benchmarks are met regularly.
• Oversee case assignments to ensure full capacity utilization by staff.
• Navigate referrals and monitor supportive fiscal documentation (EHR entries).
• Train staff on the billing process and EHR entries.
• Ensure compliance with licensing and Medicaid standards and company quality standards.
• Assist in policy development and review for treatment programs.
• Compile and report program outcomes and effectiveness.
• Communicate professionally with community partners and parents.
• Conduct file reviews and direct necessary corrections.
• Network with community agencies to provide services.
• Oversee HR activities including hires, discipline, and appraisals.
• Respond to programmatic crisis needs as they arise.
• Review program forms and procedures like prior authorization.
• Ensure clinical supervision is provided per rules and policy.
• Oversee training needs of program staff and travel as needed.

Skills

Staff supervision

Billing familiarity

Interpersonal skills

Education

MS/MA Degree in Business or Human Services

BA/BS in Business or Human Services

Tools

Aware EHR

Budgeting tools

Job description

Description

Service Administrators - $72,080.00 per year.

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

AWARE is looking for the right person to join the team as a service administrator.

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.

Responsibilities:

• Provides overall administrative supervision and service leadership to all assigned programs, projects, and/or staff;
• Assure each assigned staff caseload and billing benchmarks are met on a consistent and regular basis;
• Diligent oversight in assigning cases, clients, and families to assure staff are working at full capacity;
• Assist in navigating the referral process - including internal referrals - and the daily and weekly monitoring of supportive fiscal documentation (EHR entries);
• Trains staff on the billing process, including entries in AWARE's Electronic Health System;
• Assures each assigned program complies with licensing and Medicaid standards, and AWARE, Inc. Quality Standards;
• Assists in the development and review of written policies and procedures governing all aspects of assigned treatment programs;
• Compiles and reports outcome data to demonstrate program effectiveness;
• Acts as a community liaison by communicating professionally and timely with community members - such as schools, outside agencies, and parents;
• Conducts file reviews in a timely and efficient manner, in addition to directing any needed corrections, addendums, etc.;
• Networks with other community agencies to provide services;
• Completes all assigned human resource-related activities, such as employee appraisals, discipline procedures, employment;
• Interviews, hiring, firing, and the orientation and training of new employees;
• Oversees, reviews, and approves purchase orders, IT needs, petty cash, and other such office-related administrative needs;
• Provides day-today supervision to Administrative Assistants/Coordinators as assigned;
• Responds to programmatic crisis needs as called upon;
• Reviews program-related forms and documents and procedures, such as "prior authorization" and "consent to stay";
• Assures clinical supervision is being provided according to administrative rule and corporate policy;
• Oversees the training needs of program staff;
• Manages a caseload as needed and travels within the geographical area of the assigned caseload to provide needed services;
• Must demonstrate - on a consistent basis - the willingness and ability to productively utilize work time to meet the needs of the individuals being served as directed, with the understanding that specific fiscal goals (billing, case load number maintenance, weekly) must be met monthly;
• Records notes, billing units, assessments, referrals, and other data entry assignments via AWARE's Electronic Healthcare Record System.

BENEFITS:

Health Insurance, FSA, HSA, 401k, Employee Assistance Program, Tuition Advancement, Professional Development.

Requirements

Talents, skills, and abilities:

• MS/MA Degree in a Business or Human Services related field; or (2) BA/BS degree in a Business or Human Services related field;
• Requires three (3) years of well documented and evident direct employment related experience that includes staff supervision;
• Requires a thorough administrative understanding of social service/treatment related, and mental health programs;
• Requires skills in oral, written and interpersonal and necessitates the ability to set goals and to meet them within established standards, to think critically, to recognize challenges and problem solve, to interpret and adapt guidelines to specific situations, and to work independently as well as part of a team.

We are proud to be an equal opportunity employer.