Service Administrator - Fire Alarm

Hillerfire; Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

Short-term disability

Paid time off

Boot allowance

Job summary

The Hiller Companies, LLC is seeking a Service Administrator in Charleston, SC to support the Service Manager and coordinators. This role emphasizes communication, documentation, and collaboration with field teams to ensure quality and timely service delivery.

Ideal candidates bring 2+ years of customer service experience, strong organization, and proficiency with MS Office. The position offers on-site work with opportunities to improve service operations and compliance with customer portals.

Qualifications

• Requires 2+ years of customer service experience.
• Prior service department experience preferred, ideally in life and safety or security industry.
• Excellent oral and written communication skills; proficient with computer software.

Responsibilities

• Receive overflow service calls to improve customer experience.
• Provide backup to service coordinators for scheduling.
• Review completed jobs and verify inventory and costs at closure.
• Manage and complete service tasks with coordinating teams for smooth operations.
• Maintain and process inspection documentation as required.
• Assist Service Manager in addressing reopened jobs due to missing information.
• Aid in processing PO’s and ordering materials as needed.
• Communicate with sales for quotes identified during service calls.

Skills

Customer service

Communication

MS Office

Time management

Organization

Attention to detail

Workflow processes

Education

High School Diploma/GED

Some college

Tools

MS Office Programs

Job description

CHARLESTON, South Carolina, United States

Job Description

The Hiller Companies, LLC has an immediate opening for Service Administrator. If you are a dedicated professional with a passion for fire protection and safety,

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: The Service Administrator is a critical support role to the Service Manager and Service Coordinators to help ensure strong communication amongst the services teams, timely completion of jobs, and the presence of proper documentation for all work performed by the field with an emphasis on quality assurance/quality control. This role also serves as the primary liaison to 3 rd party portals helping to maintain compliance to customer and municipality requirements.

Key Responsibilities:

• Receive overflow service calls coming into service coordinators to provide a better customer experience for our valued customers.
• Providing backup to service coordinators for scheduling services.
• Reviewing all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.
• Efficiently manage and complete service tasks, collaborating closely with service coordinators to ensure smooth operations.
• Maintain and process inspection documentation as required during the job completion process.
• Assisting Service Manager in tracking and addressing all jobs that are reopened due to missing information.
• Aid Service Coordinators in the processing of PO’s and ordering materials as needed.
• Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.)
• Serve as the point of contact for all 3 rd party portals (IROL, etc.)
• Ensure work order extensions are requested in customer portals as required.
• Assist with customer set up needs as needed.
• Send proforma invoices to customers that require this so that a purchase order can be issued.
• Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.
• Complete special projects as required.
• Offer suggestions and solutions on improving efficiency of general procedures.
• Assist with sending out quotes for existing customers that need a current quote to issue a purchase order for the service.
• Assist with research and updating quotes for existing house customers.
• Develop positive and ongoing relationships with customers and team members.
• Other duties as assigned.

Location(s)

2089 WAMBAW CREEK RD UNIT 1, CHARLESTON , South Carolina 29492-9300 , United States

Requirements

What We Are Looking For:

• High School Diploma/GED, required.
• Some college preferred
• 2+ years’ experience ofcustomer service experience is required.
• Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.
• Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.
• Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.
• Strong record-keeping, analytical skills, time management, and job prioritization skills.
• Remarkable organizational skills and attention to detail.
• Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Put People First, Empower the Branches, Earn Customer Trust, Embrace the Challenge and Act with Integrity.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.