Service Administrator

Papé Machinery, Inc. in; Ellensburg (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) & Roth 401(k)

Medical, Dental, Vision and Insurance

Flexible Spending Accounts

Life Insurance

Short- and Long-Term Disability

Tuition Reimbursement

Job summary

Pape' Machinery, Inc. – Agriculture & Turf Division in Ellensburg, WA, is seeking a Service Administrator to join a fast-paced, customer-focused team. You will manage service department workflow, prepare repair estimates, and support both in-person and phone customers.

The role requires strong computer skills (Word, Excel, Outlook), excellent communication, detail orientation, and a team mindset. Prior experience with customers and knowledge of equipment is a plus.

Qualifications

• Proficient with Word, Excel and Outlook; able to learn internal systems.
• Excellent communication and customer relations skills.
• Excellent attention to detail, accuracy and organizational skills.
• Ability to thrive in a team environment.
• Experience working directly with customers and knowledge of equipment preferred.

Responsibilities

• Manage incoming and outgoing service department work.
• Prepare repair estimates.
• Provide excellent service to customers in person and on the phone.
• Assist with dispatching technicians.
• Maintain organized, fast-paced workflow.

Skills

Word

Excel

Outlook

Internal systems

Customer service

Teamwork

Attention to detail

Equipment knowledge

Tools

Internal computer systems

Job description

Service Administrator (Finance)

PAPE' MACHINERY, INC. – AGRICULTURE & TURF DIVISION –

ELLENSBURG, WA

Service Administrator: Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detail person, but also love working with people? If this sounds like you, we would love to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is looking for a Service Administrator to join their team.

At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape' Team!

WHAT YOU'LL DO:

As our Service Administrator, you will be in a dynamic, multi-faceted role that ensures our customers have a great experience when they get their equipment repaired or serviced at Pape'. Every day, you will be responsible for managing incoming and outgoing service department work, preparing repair estimates, providing excellent service to customers in person and on the phone, assisting with dispatching technicians, and more! To thrive in this role, you must be a detail person, enjoy working at a fast pace, and have a winning attitude.

WHAT YOU NEED:

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.
• Excellent communication and customer relations skills.
• Excellent attention to detail, accuracy, and organizational skills.
• Ability to thrive in a team.
• Experience working directly with customers and knowledge of equipment are preferred.

Compensation:

$20-28/hr (Depending on Experience)

Why work for Pape':

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation- Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
• Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitie

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.