Service Administrator

CLI Services; Denver (CO); On-site; USD 32,000 - 34,000; Full time

Job summary

CLI Services is seeking a temporary Service Administrator to manage service work orders and serve as the primary point of contact for customers in Colorado and neighboring states.

This role requires strong organization and written and verbal communication, plus collaboration with the Operations team to ensure timely, accurate service delivery and a positive customer experience.

Attention to detail and proficiency with Microsoft Office support efficient processing of orders and backlogs.

Qualifications

• High School Diploma or GED equivalent.
• 1-3 years of office, clerical or customer service experience.
• Experience in construction, electrical and sign trades is a plus.

Responsibilities

• Creates all service work orders for lighting, electrical and signs in Colorado, Texas, New Mexico, and Arizona in a timely and effective manner that satisfies our customers’ expectations.
• Manages Service Work Orders requested by customers in Colorado.
• Close out Backlog of Past Due/Open Service Work Orders over 30 days old.
• Assists Lighting Manager with scheduling and dispatching tasks as needed.
• Maintain a positive and collaborative team environment for the entire Operations Department.
• Other duties as assigned.

Skills

Data entry

Typing speed

Phone etiquette

Time management

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Title: Service Administrator (Temp)

Compensation: $23-25/hour (Electrical/Service Contractor and Sage Experience a bonus) Come join our winning team.

CLI Services

We maintain a drug-free workplace. We perform pre-employment substance and background testing.

CLI Services is seeking a temporary Service Administrator. The Service Administrator contributes to the excellent customer experience CLI provides to our clients through the management of service-work orders within the Operations Department.

Creating an "Excellent Customer Experience" revolves around accountability, follow through, utilizing effective communication while working with customers and CLI staff. This position is often the only point of contact for our customers when requesting service, so it’s essential that this person is organized and an effective communicator both verbally and in writing.

Key Responsibilities

• Creates all service work order for lighting, electrical and signs in Colorado, Texas, New Mexico, and Arizona in a timely and effective manner that satisfies our customers’ expectations.
• Manages Service Work Orders requested by customers in Colorado.
• Close out Backlog of Past Due/Open Service Work Orders over 30 days old.
• Assists Lighting Manager with scheduling and dispatching tasks as needed.
• Maintain a positive and collaborative team environment for the entire Operations Department.
• Other duties as assigned.

Education And Experience

• High School Diploma or GED equivalent.
• 1-3 years of office, clerical or customer service experience
• Experience in construction, electrical and sign trades is a plus.

Core Skills

• Data entry and typing speed with high accuracy.
• Phone etiquette for handling client calls and dispatching crews.
• Time management to juggle multiple schedules at once.
• Problem solving to resolve customer complaints or schedule changes.
• Software proficiency in Microsoft Office.

Working Environment

Physical requirements for office employees typically focus on sedentary tasks, requiring the ability to remain in a stationary position for over 50% of the day, extensive computer use (typing, viewing monitors), and occasional lifting 10-25 lbs., walking, or standing. Key physical demands include repetitive motion, clear communication, and proper ergonomics to prevent injury.

CLI-SERVICES provides sustainable energy-efficient solutions from consultation through installation and recycling. We enhance the efficiency of lighting and electrical systems for our customers through expert assistance in (1) specifying which products will produce the greatest energy and maintenance savings while providing the best solution to meet customer goals, (2) supplying and installing the new lighting and electrical products and (3) maintaining the lighting and electrical system. Customer service is our number one focus. We provide full-service solutions to our customers; the key element being the long-time relationship we build and maintain. In addition, when we recommend a product or system, we stand behind that product and its performance.

CLI-SERVICES was founded in 1977 and has steadily grown over the past 40 years. We have, on staff, certified lighting consultants, journeyman electricians, master electricians, and certified lighting technicians. Our employees drive fully-stocked service vehicles.

In addition to our service vehicles, we have fully stocked bucket trucks with the capability of reaching up to 100 ft. working height. We also have 24-hour on-call service as well as tablets with cellular connection.