Service Admin

Roland Machinery Co; Slinger (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive PPO health plan

Prescription coverage with non-tobacco

Flex spending account

Dental and vision

401K employer match (up to 4%)

Profit-sharing contribution (2%)

Paid time off

8 paid holidays

Company paid life insurance

Job summary

Roland Machinery Company is seeking a Service Admin to support the service department in Slinger, WI. You will handle HR resources, new hire documentation, injury reporting, and regulatory compliance while ensuring accurate work order data and invoicing.

Daily tasks include posting technician labor hours, tracking equipment and parts, managing warranties, and coordinating with the service team to maximize uptime for customers. Strong organization and communication are essential.

Qualifications

• High School diploma or G.E.D.
• Experience in heavy equipment, heavy truck, or auto industry preferred
• Must have an insurable driving record
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Ability to coordinate with parts, service, and sales staff
• Ability to occasionally lift up to 75 pounds

Responsibilities

• Maintain service department HR resources and new hire documentation, injury reporting, and MSHA/DOT reporting.
• Post hourly labor hours for Technicians to work orders and maintain payroll spreadsheets.
• Assist Service Manager with tracking equipment for reporting to corporate.
• Enter work order data including labor hours, mileage, and outside charges.
• Create work orders for service requests to enable charging for parts and labor.
• Prepare daily reports to manage in-progress work orders for invoicing.
• Enter and screen service write-ups and analyze job data for accuracy.
• Monitor parts orders and ETA/backorder status to maximize uptime.
• Track returns and core tagging for expediting credits.
• Process warranty write-ups and forward to Warranty Administrator.
• Review outside vendor invoicing related to service repairs and assets.
• Order and manage stock of basic service supplies and decals.
• Coordinate mandatory service safety meetings and forward inspections.
• Handle branch phone calls and walk-ins with urgency and empathy.
• Support Service Manager in absence.

Skills

Attention to detail

Time management

Communication

Professionalism

Team collaboration

Organizational skills

Customer service mindset

Education

High School diploma or G.E.D.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Admin

Regular Full Time Slinger, WI, US

3 days ago Requisition ID: 1718

Roland Machinery Company is a family owned company established in 1958. Roland Machinery is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations.

Responsibilities & Duties:

• Service department H/R Resources and new hire document formulation, Injury reporting, MSHA & DOT reporting, and maintaining department MSDS records
• Daily posting of hourly employee labor hours for each Technician to the respective work orders. Maintain weekly hourly employee spreadsheet for payroll
• Assists Service Manager with administrative requirements of tracking all in and outbound equipment for timely reporting to corporate
• Perform accurate work order data entry to include technician’s labor hours, mileage, and any outside charges
• Accept all service work order start-up requests and create work orders accordingly so parts and labor can be charged as needed. A daily report will be required to manage the work in process dictating which work orders can be prepared for invoicing
• Service reporting screening and data entry of technical write-ups for each work order, analyzing all job data for accuracy relative to services performed which would be repair description, labor hours charged, travel time, parts utilized, parts freight charges, and any other costs applied to jobs to allow accurate invoicing
• Perform parts expediting duties by staying in tune daily with work in process to ensure continuity in service labor scheduling relative to inbound part/component deliveries. Hence this position requires you're very aware of parts orders from the service department and in tune with ETA's and back order status reporting to assist the Service Manager in effectively maximizing the available man-power to meet and exceed customer expectations via enhancing customer's equipment "up-time"
• Monitor all service department parts/component returns and core tagging for expediting credits to the respective work orders
• Process the departments warranty write-ups relative to each manufacturer's policies and procedures and forward claims to the divisions Warranty Administrator for final submission. Each branch is responsible for its warranty recovery so monthly reporting and discussion help us maximize awareness and final recovery
• Review all outside vendor invoicing relative to our service repairs and the service department assets such as building and service truck repairs
• Monitor, order, and manage proper stock of the basic service department supplies, misc. truck supplies, RMC hard copy service documents, and Roland Machinery decals and data tags
• Coordinate mandatory parts and service safety meetings with Service Manager. Forward signed roster and inspections to corporate
• Branch phone answering and call routing as needed to include handling of walk-in customer traffic to ensure a professional atmosphere as we handle each customer call or walk-in with urgency and empathy
• Manage service department’s activity in the Service Managers absence

Qualifications & Skills:

• High School diploma or G.E.D.
• Previous related experience in the heavy equipment, heavy truck, or auto industry
• Must have an insurable driving record
• Excellent organizational and time management skills a must have
• Solid verbal and written communication skills a must have
• Must maintain a professional line of communication with the parts, service, and sales staff. Unconstructive informal negative communication OR sharing proprietary information with the group will be looked upon as insubordination.
• Must possess the ability to set and keep priorities and professionally handle the stresses associated with dealing with a fast-paced competitive industry
• Must have the ability to occasionally lift 75 pounds from floor to chest; reach and use the arms with a full range of motion in order to retrieve stocked parts
• Maintains excellent work habits, provides excellent example, and presents a favorable business image towards customers served by the company and RMC staff
• Full time regular employees are offered:
• Comprehensive PPO health plan, & prescription coverage with non-tobacco discount
• Flex spending account offered
• Dental and vision
• up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution
• Paid time off, with additional 8 paid holidays
• Company Paid Life Insurance

Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150