Service Admin

Grunau Company; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Package

Long-Term Career Relationships

Job summary

A fire protection solutions provider in Orlando, FL is seeking a Service Administrator to manage inspections and daily operations. The ideal candidate will have strong office administrative skills, a high school diploma or GED, and experience in scheduling. Responsibilities include maintaining customer relationships and assisting with various administrative tasks in the service department. Join us to aid in our mission of safety and client satisfaction!

Qualifications

• Must have at least one to two years of experience in office administration.
• Familiar with scheduling and dispatching.
• Ability to manage customer accounts effectively.

Responsibilities

• Keep inspections scheduled and on track per various frequencies.
• Maintain positive customer relationships.
• Assist with day-to-day operations in the inspections/service departments.

Skills

Office administration

Scheduling

Customer relationship management

Education

High school diploma/GED

Associate’s Degree preferred

Tools

Database management systems

Job description

At Grunau Fire, we are dedicated to providing exceptional fire protection solutions that safeguard lives and properties. With a legacy of excellence spanning decades, our team is committed to delivering top-tier services, including fire sprinkler systems, alarms, and maintenance. Our success is built on a foundation of innovation, quality craftsmanship, and unwavering dedication to customer satisfaction. As we continue to grow and expand our services, we seek passionate and skilled professionals to join our team and contribute to our mission of ensuring safety and peace of mind for our clients. If you are driven by excellence and ready to make a meaningful impact, we invite you to explore the opportunities available at Grunau Fire.

Due to continued growth, we are looking to add a Service Administrator to our team in Orlando, FL. In this role, you will be responsible for keeping the inspections scheduled and on track per various frequencies and assist with day-to-day operations in the inspections/service departments.

JOB RESPONSIBILITIES

• Must have the computer skills to run orders and reports each month
• Maintain positive customer relationships
• Works closely with Admin in the Service & Inspection Dept. and with Inspectors/Techs
• Verify when reports have come into the database and are ready for billing
• Maintain customer and/or system information in database(s)
• May assist the Inspection Coordinator/Billing Admin or the Inspection Manager with special projects such as distribution of marketing materials, filing, payroll/time backup, renewals
• Other related duties as assigned.

QUALIFICATIONS/ EDUCATION/ EXPERIENCE REQUIREMENTS

• High school diploma/GED with Associate’s Degree preferred
• One to two years of experience in office admin
• Scheduling/dispatching experience a plus
• Familiarization with customer accounts
• Familiarization with types of sprinkler systems and time frames for inspections
• Ability to be flexible and handle scheduling changes

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license

PHYSICAL DEMANDS and WORK ENVIRONMENT

• Ability to be on the phone and computer consistently throughout the day
• Mostly sedentary role with the need to move about the office to copy, scan, fax and file

As part of the DU Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose DU Family of Companies

• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skillsare recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, andadditional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

Equal Opportunity Employer, including disabled and veterans.