Service Account Specialist

Kelly Generator and Equipment, Inc., and Kelly Generator & Equipment of PA & WV, Inc.; Owings Mills (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

A machinery manufacturing company in Maryland is seeking a Service Account Specialist for full-time support in dispatching and customer service. This entry-level position requires strong communication and organizational skills, along with proficiency in Microsoft Office. Applicants must have a high school diploma and at least one year of experience in a customer service or administrative role.

Qualifications

• 1 year experience in customer service, administrative or related field.

Responsibilities

• Schedule all national account start-ups assigned to KGE by Generac.
• Provide support to our contractors, customers, and factory representatives.
• Utilize in-house software to submit appropriate documentation for payment by Generac.
• Utilize Generac website to pull credit memos and invoice jobs.
• Assist with dispatching technicians to assigned projects.
• Support the service team as needed.
• Rotate in after hours on-call rotation.
• Perform other related duties as assigned.

Skills

Strong verbal and written communication skills

Strong organizational skills

Ability to develop relationships with co-workers & vendors

Experience in Microsoft Office (Excel, Word, Outlook)

Excellent customer service skills

Excellent time management skills

Education

High school diploma

Job description

Service Account Specialist

The Service Account Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups.

Responsibilities

• Schedule all national account start-ups assigned to KGE by Generac
• Provide support to our contractors, customers, and factory representatives
• Utilize in-house software to submit appropriate documentation for payment by Generac
• Utilize Generac website to pull credit memos and invoice jobs
• Assist with dispatching technicians to assigned projects
• Support the service team as needed
• Rotate in after hours on-call rotation
• Performs other related duties as assigned

Requirements

• Strong verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to develop relationships with co-workers & vendors
• Experience in Microsoft Office (Excel, Word, Outlook)
• Excellent customer service skills
• Excellent time management skills

Education & Experience

• High school diploma.
• 1 year experience in customer service, administrative or related field

Physical Requirements

• On-site position
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Strategy/Planning and Information Technology

Industry

Machinery Manufacturing

Job Code: PM22