Service Account Manager (Bay Area)

Air Systems Service & Construction; Concord (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading service provider in the construction sector is seeking a Service Account Manager. The role involves developing business with new and existing accounts, managing client relationships, and promoting the company's service offerings. Applicants should be excellent communicators and customer-focused individuals dedicated to improving processes. This full-time position is based in Concord, California.

Qualifications

• Ability to maintain productive relationships with existing customers.
• Strong networking and lead generation skills.
• Commitment to improving company processes.

Responsibilities

• Develop and expand business with new and existing accounts.
• Manage and renew existing customer agreements.
• Represent the company at trade shows.

Skills

Excellent communication

Customer focused

Improves processes

Proactive engagement

Job description

Overview

Join to apply for the Service Account Manager (Bay Area) role at Air Systems Service & Construction.

The Service Account Manager is responsible for developing and expanding business with existing and new commercial accounts that span multiple territories. The Account Manager is responsible for account management for existing accounts assigned to them as well as selling new accounts in the markets approved by the Company. The Account Manager will have a commanding knowledge of all our offerings and be extremely knowledgeable about our service offerings. The Account Manager is responsible for carrying out the Company Vision, creating new leads, and meeting assigned goals.

Duties & Responsibilities

• Adhere to current ASSC policies and procedures as contained in the company's Employee Handbook.
• Maintain all targeted leads and sales activities in Pipedrive.
• Create new market share by selling ASSC's services to targeted new and existing commercial customers.
• Sell add-on services to existing customers; amend existing customer agreements to meet the Company and customers' expectations as needed.
• Renew existing customer agreements.
• Drive wider and deeper account penetration with new and existing accounts through frequent proactive contacts.
• Contact and secure new account business and maintain existing business through in-person, email, and phone communications.
• Represent the company at trade shows as directed by Sales Manager.
• Identify prospects utilizing lead-generating techniques and maintain productive relationships with existing customers.
• Establish call plans and customer follow-up strategies.
• Follow up with prospects on a frequent and timely basis.
• Maintain an in-depth knowledge of ASSC's services and customer issues and needs through training, networking and research.
• Obtain referrals and work with Centers of Influence.
• Process proposals, new customer set-ups and complete all paperwork in accordance with approved procedures.
• Conduct new customer kickoff meetings with customer, Service Manager, and assigned technician to align on policies, contract inclusions/exclusions, and building logistics.
• Assist Service Dispatchers with updating current customer information.
• Assist Billing with invoice issues and collections as needed.
• Attend association meetings, Company meetings, and sales meetings as required.

Requirements / Qualifications

• ASSC Employees are excellent communicators. They listen and they respond. They are clear in their language.
• ASSC Employees are customer focused. They work to create processes and environments that support the customer.
• ASSC Employees build new skills and continually seek to improve.
• ASSC Employees improve the systems they work in, creating successful environments, processes, and systems.
• ASSC Employees perform beyond their job title when needed to achieve success.
• ASSC Employees follow through and uphold the company mission statement.
• ASSC Employees become company smart and understand the ins and outs of ASSC.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Construction