Service Account Manager

The Jamar Company; Virginia (MN); Hybrid; USD 75,000 - 113,000; Full time

Benefits offered by this job

Employer-Paid Coverage: Group TermLife

401K with Employer Match

Auto Allowance Program/Business Travel

Discounted Company Stock (ESPP)

Profit Sharing

Paid Time Off & Holidays

Employee Referral Bonus Program

Training/Development & Growth

Perks Marketplace Discounts

Company Engagement

Job summary

The Jamar Company is seeking a proactive Service Account Manager to build trusted partnerships with customers in the HVAC/building services space. You will anticipate needs, coordinate solutions with service teams, and guide clients toward long-term facility plans.

With 2+ years of relevant experience, you will manage service agreements, report on performance, and travel to local and regional client sites to ensure client satisfaction and expansion opportunities.

Qualifications

• Two or more years of experience in HVAC or related sector with client account management.

Responsibilities

• Build and maintain strong relationships with customers, as their primary contact.
• Meet with clients to understand needs and long-term facility plans.
• Manage preventive maintenance and service agreements, ensuring requirements are understood.
• Coordinate solutions with internal service and operations teams.
• Identify opportunities to strengthen client relationships and expand services.
• Monitor account performance and provide recommendations based on needs and market trends.
• Travel regularly to local and regional client sites.

Skills

Relationship-driven

Account management

Customer service

Problem solving

Tools

CRM systems

Microsoft Office

Job description

For more than a century, Jamar has built its reputation by delivering dependable solutions and developing lasting customer relationships. As a Service Account Manager, you'll serve as a trusted partner to our clients - anticipating their needs, coordinating effective solutions, and helping them plan for the future. You'll work alongside experienced service and operations teams while strengthening relationships, expanding accounts, and directly influencing the customer experience. If you're proactive, relationship-driven, and skilled at turning complex needs into practical solutions, you'll find a rewarding career here.

At a Glance

• Pay: $75,400-$113,000 annual salary; dependent on relevant knowledge, skills, training, experience, and market conditions.
• Employment Type: Full-Time, Exempt
• Travel: Approximately 50% to local/regional client sites/customer locations.
• Required Experience: 2+ years
• Schedule: Standard full-time schedule. Work hours may occasionally vary to support customer needs, travel, service requirements, and operational priorities.
• Benefits Start: First of the month following 20 calendar days from date of hire.

What You'll Do

• Build and maintain strong relationships with customers, serving as their primary point of contact.
• Meet with clients to understand their needs, goals, and long-term facility plans.
• Manage preventive maintenance and service agreements, ensuring customer requirements are understood and supported.
• Partner with internal service and operations teams to coordinate solutions and resolve customer concerns.
• Identify opportunities to strengthen client relationships, expand services, and support account growth.
• Monitor account performance, prepare customer reports, and provide recommendations based on customer needs and market trends.
• Travel regularly to customer sites throughout the local and regional service area.

What We're Looking For

We are looking for a relationship-driven Service Account Manager who understands the HVAC or building services industry and enjoys helping customers solve problems, plan ahead, and achieve their operational goals.

• Required Qualifications
• Two or more years of experience in the HVAC industry or a related sector, including client account management, with the ability to apply industry knowledge and provide strategic guidance to customers.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience using CRM systems or similar tools and processes to manage customer accounts and track account activity.
• Demonstrated ability to build, maintain, and effectively manage client relationships.
• Strong skill in identifying customer needs and translating them into practical, actionable solutions.
• Must possess and maintain a valid driver's license.

This position is eligible for profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:

• Employer-Paid Coverage: Group Term Life, Short & Long-Term Disability Coverage
• 401K with Employer Match
• Auto Allowance Program/Business Travel
• Discounted Company Stock (Employee Stock Purchase Plan)
• Profit Sharing
• Generous Paid Time Off & Paid Holidays
• Employee Referral Bonus Program
• Robust Training/Development & Professional Growth Opportunities
• Exclusive Discounts: Access to Perks Marketplace Discount Program
• Company Engagement, and More

About Jamar

Jamar is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. We are driven by growth, excellence, and the belief that the best ideas come from diverse perspectives.

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

This position is not eligible for sponsorship.

The Jamar Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability and need assistance with the application process, or if you're experiencing difficulty using our website to apply for a position, please reach out to our Human Resources department at [e-mail]

If you'd like more information on your EEO rights under the law, please click here.