Service Account Manager

Cerris; Reno (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Cerris Systems in Reno, NV is seeking a results-driven sales professional to manage client relationships and grow service and project revenue. You will nurture key accounts and drive new opportunities in a fast-paced environment.

You will identify and qualify leads, maintain a robust sales pipeline, negotiate terms, prepare proposals, and coordinate with dispatch and clients to ensure successful project delivery. This role requires strong communication, organization, and problem-solving skills.

Qualifications

• Ability to perform work accurately and completely, and in a timely manner.
• Strong communication skills, verbal and written.
• Ability to understand and implement best practice standards.
• Knowledge of organizational structure and available resources.
• Ability to quickly and effectively solve complex problems.
• Ability to deliver quality through attention to detail.
• Organizational skills.
• Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels.
• Ability to be proactive and resourceful.
• Ability to follow-up on inquiries in a timely manner.
• Ability to prioritize multiple projects.
• Proficiency in MS Office and all other company utilized software.
• Ability to build relationships with team members that transcend a project.
• Ability to build relationships and collaborate within a team.
• Ability to learn and use a variety of software, tools, and systems necessary to meet business needs.
• Knowledge of construction industry terminology and documents.

Responsibilities

• Develop, service, and maintain client relationships related to service and/or special projects.
• Manage overall client relationships or multiple client relationships.
• Identify and qualify new sales leads through various methods (cold calling, networking, referrals).
• Maintain an organized and up-to-date sales pipeline, tracking progress and reporting to management.
• Negotiate terms and pricing with clients, prepare estimates, write proposals, and present solutions to close deals beneficial to both client and company.
• Review and develop solutions for client needs and establish capital budgeting.
• May oversee execution of work and respond to RFPs.
• Review and respond to contracts, purchase orders, & change orders per policy limits.
• May create and manage scheduled maintenance agreements for clients.
• Support dispatch of service technicians and other related trades for client projects.
• Track and manage profitability of client base using company accounting system.
• Coordinate jobsite activities such as deliveries, rigging, equipment, tools.

Skills

Strong communication

Relationship building

Problem solving

Organizational skills

MS Office

Education

Bachelor’s degree

Tools

MS Office

Job description

Cerris Systems - Reno
4750 Longley Ln, Suite 106
Reno, NV 89502, USA

• On-site
• Service
• Full-Time
• Requisition #: SERVI001454

Description

Work hard, have fun! At Cerris Systems, we believe in delivering quality craftsmanship while having fun along the way. Our group of construction companies prides itself on our almost 100-year history, our employee ownership structure, and our competitive pay and benefits. From the moment you start working with us, we’ve got your growth in mind. We believe Cerris isn’t just a great place to start your career – it’s a great place to watch it advance for years to come.

Come build the Extraordinary with us.

Nature of Work

Develop, service, and maintain the relationship and business for a client or group of clients related to service and/or special projects.

• Manage overall client relationship or multiple client relationships.
• Responsible for continued development of client relationships.
• Identify and qualify new sales leads through various methods (cold calling, networking, referrals, etc.)
• Maintain an organized and up-to-date sales pipeline, tracking progress and reporting to management.
• Negotiate terms and pricing with clients, prepare estimates, write proposals, and present solution(s) aiming to close deals that are beneficial to both the client and the company.
• Review and develop solutions for client’s needs.
• Establish capital budgeting for clients.
• May be required to oversee execution of work.
• Review and respond to client requests for proposals.
• Preliminary review of contracts, purchase orders, & change orders per company policy limits
• May create and manage scheduled maintenance agreements for clients.
• Support the dispatch of service technicians and other related trades people for client projects.
• Track and manage profitability of client base utilizing company accounting system.
• Coordinate jobsite activities such as deliveries, rigging, equipment, tools, etc.
• Perform other administrative activities including, but not limited to, drafting and responding to emails, electronic filing, and working with internal and external clients.
• Maintain a valid driver’s license and satisfactory driving record which, per Company’s vehicle policy, allows operation of a company vehicle.
• Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.

Qualifications

Ability to perform work accurately and completely, and in a timely manner

Strong communication skills, verbal and written

Ability to understand and implement best practice standards

Knowledge of organizational structure and available resources

Ability to quickly and effectively solve complex problems

Ability to deliver quality through attention to detail

Organizational skills

Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels

Ability to be proactive and resourceful

Ability to follow-up on inquiries in a timely manner

Ability to prioritize multiple projects

Proficiency in MS Office and all other company utilized software

Ability to build relationships with team members that transcend a project

Ability to build relationships and collaborate within a team

Ability to learn and use a variety of software, tools, and systems necessary to meet business needs

Knowledge of construction industry terminology and documents

Education

• Bachelor’s degree from a four-year college/university or equivalent experience.

Experience

• 4+ years of sales or trade related work experience required.
• Other work-related experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management.

Physical Demands and Working Environment

• Requires occasional travel to job sites with periods of overnight travel
• Normal office environment
• Periods of time walking on construction sites
• Must be able to lift up to 25 pounds
• Frequent activity: sitting, viewing, and typing on computer screen
• Occasional activity: standing, walking, bending, reaching above shoulder, climbing and balancing, stooping, kneeling, crouching, and/or crawling
• At times will be required to use a ladder and work at tall heights (i.e. roof top, access ladders, scissor-lift, scaffolding)
• Safety-sensitive position that requires extreme focus and attention to safety hazards and safety protocols.

Cerris and its subsidiary companies are an Equal Opportunity Employer-EEO/AA/M/F/D/V/VEVRAA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.