Service Account Manager

Mitsubishi Electric US, Inc.; Hayward (CA); On-site; USD 94,000 - 130,000; Full time

Benefits offered by this job

Commissions and incentive pay

401(k) and benefits

Paid time off

Job summary

Mitsubishi Electric US, Inc. is seeking a Service Sales Coordinator to protect, sustain and grow EED service sales and maintenance interests across Northern California. You will focus on account retention, renewal of maintenance contracts, and expanding repair and foreign maintenance opportunities.

The role requires strong customer service, communication, and data management, with proficiency in Salesforce and MS Office. A bachelor’s degree and valid driver’s license are preferred.

Qualifications

• Bachelor's degree or equivalent preferred.
• Prior experience in a sales and/or customer service environment preferred.
• General knowledge of vertical transportation industry preferred.
• Valid driver's license with acceptable driving record.
• Excellent written and oral communication skills.
• Strong customer service and people skills.
• Ability to handle adversity calmly and with urgency.
• Working knowledge of MS Office including Word, Outlook, Excel and PowerPoint; MS Project knowledge beneficial.

Responsibilities

• Achieve established service sales goals and objectives for account retention, open order sales, repair sales, and other maintenance opportunities.
• Ensure all maintenance contracts are current and renew expeditiously to minimize risk.
• Prepare maintenance estimates and repair proposals and present them to customers.
• Develop and maintain excellent customer relations to maximize company interests.
• Respond quickly and professionally to customer needs and concerns.
• Maintain data entries and reports, and use Salesforce per policy.
• Assist with collections and maintenance of accounts to minimize receivables.
• Participate in continuous improvement programs and reviews of billables.

Education

Bachelor's degree or equivalent

Tools

Salesforce

MS Office

Job description

POSITION SUMMARY:

The primary purpose of this job is to protect, sustain and grow EED service sales and maintenance interests throughout Northern California branch on a directed basis.

The essential functions of the position include, but are not limited to the following:

• Achieve established service sales goals and objectives for account retention, open order sales, repair sales, foreign maintenance acquisition, NCS conversion, etc.
• Ensure all maintenance contracts are current and not exposed to unnecessary risk. Proactively and expeditiously convert/roll over pending or expiring maintenance contracts. Recognize signs of potential cancellations and act to prevent them.
• Prepare maintenance estimates, open order proposals, repair proposals, etc, and present same to customers.
• Recognize competitive advantages and use those to assist in selling the premium service that we offer.
• Develop and maintain excellent customer relations and ensure company interests are maximized in the area.
• Respond quickly, professionally and positively to all customer needs and concerns.
• Work to continually gain technical knowledge on elevator/escalator operation.
• Build industry knowledge, particularly in dynamic regulatory areas.
• Assist with collections and maintenance of accounts to ensure minimal receivables.
• Maintain accurate data entries, reports as required.
• Participate in continuous improvement programs/tasks.
• Review all billables and escalations monthly for accuracy.
• Diligently enter data and utilize Salesforce per company policy and guidelines.
• Follow EED IIPP
• Participate in company event committees and processes
• Engage in Corporate Social Responsibility activities where possible
• Perform other job functions as assigned.

EDUCATION AND EXPERIENCE:

• Bachelors degree or equivalent preferred.
• Prior experience in a sales and/or customer service environment preferred.
• General knowledge of vertical transportation industry preferred.
• Valid drivers license with acceptable driving record.
• Excellent written and oral communication skills.
• Strong customer service and people skills
• Ability to handle adversity calmly and function with a high sense of urgency.
• Working knowledge in MS Office including Word, Outlook, EXCEL, and PowerPoint. MS Project knowledge beneficial.

The pay range for this position at commencement of employment is expected to be between $94,400/yr. and $129,800/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona- fide occupational qualification).

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.

To view the EEO is The Law Poster and the supplement, please visit www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

To view the Notice to Job Applicants and Employees regarding San Francisco’s Fair Chance Ordinance and the Know Your Rights poster please visit www.sfgov.org/olse/sites/default/files/FCO poster2020_0.pdf

Applicants with a disability who need assistance with the application process may contact Human Resources by email at [e-mail] or by calling 714.229.3813.