Service Account Manager

Exotec; Atlanta (GA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k) with company match

Annual bonus potential

Comprehensive medical coverage

Friendly Midtown Atlanta office

Job summary

Exotec, based in Midtown Atlanta, seeks a client advocate to align Exotec solutions with client operational objectives, manage maintenance contracts, and oversee third-party service agreements. You will report on profitability and coordinate handovers from Deployment to Maintenance teams.

Ideal candidates have strong client-facing skills, experience with maintenance contracts, and willingness to travel up to 25% to North American sites. Exotec offers a dynamic, growth-oriented environment.

Qualifications

• Bachelor's degree or equivalent is required.
• 5+ years of maintenance experience, including some exposure to maintenance contracts.

Responsibilities

• Understand clients' objectives and how Exotec solutions support them.
• Monitor client satisfaction and improve client experience.

Skills

Customer service orientation

Project management

Analytical reporting

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of cutting-edge software and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with our ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• As a client advocate, understand the clients' operational objectives and how their use of Exotec's solutions support those objectives.
• Monitor clients' satisfaction with and actively seek out opportunities to improve the client experience and satisfaction, both within Exotec and at the client sites.
• As the subject matter expert on the clients' lifetime services agreements, ensures Exotec meets the agreed to terms and conditions of those agreements as well as establishing and managing 3rd party service contracts to support non-core products that Exotec supplied to our clients.
• Report internally on maintenance contracts' profitability
• Actively participate in the handover of client sites from Exotec's Deployment team to the Maintenance team, including working with the client to ensure they understand how Exotec supports their operations on a daily, weekly, and monthly basis.
• Participate in the ongoing improvement of Exotec's system reliability and maintenance processes, best practices, protocol, etc.

Requirements

We strongly encourage applications from candidates of all genders to help us build a truly inclusive environment. If you don't meet every requirement listed below, don't worry - your skills and experiences may still make you a great fit!

• Bachelor's degree or equivalent is required
• 5+ years of maintenance experience, specifically with some exposure to maintenance contracts execution and management
• Some exposure to the industrial automation, materials handling, warehousing and/or logistics sectors would be highly beneficial
• Broad knowledge on software, mechanical and electrical engineering concepts
• Excellent interpersonal skills with the ability to build rapport with clients, contractors and suppliers at all levels of business across multiple cultures
• Strong orientation toward customer service
• Demonstrated ability to both collaborate with others drive your own work
• Strong analytical and reporting skills, with attention to detail and financial acumen.
• Project management skills
• Ability to prepare or oversee technical documentation
• Openness to travelling up to 25% to client sites in North America

Benefits

• Annual bonus potential on top of base salary
• Comprehensive medical, dental and vision coverage
• Generous vacation and time off policy
• 401(k) with company match
• Eligibility to participate in Employee Share Option program after 1 year of employment
• Continuous opportunities for training and development within a quickly growing company
• Beautiful, newly renovated office space in midtown Atlanta