Service Account Manager

Exotec Solutions SAS; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, and vision coverage

Generous vacation policy

401(k) with company match

Employee stock options after 1 year

Training and development opportunities

Office space in Midtown Atlanta

Job summary

Exotec Solutions SAS is seeking a seasoned Maintenance Client Advocate to align client objectives with Exotec solutions and oversee contract execution and profitability. The role requires strong interpersonal and analytical skills, with travel to client sites in North America up to 25% of the time.

You will collaborate with deployment and maintenance teams, ensuring smooth handover and ongoing process improvements in a fast-growing robotics environment.

Qualifications

• Bachelor’s degree or equivalent is required.
• 5+ years of maintenance experience, with exposure to maintenance contracts execution and management.
• Exposure to industrial automation, materials handling, warehousing or logistics is beneficial.
• Strong communication and customer service orientation.
• Ability to travel up to 25% to client sites in North America.

Responsibilities

• Understand clients' operational objectives and how Exotec solutions support those objectives.
• Monitor client satisfaction and seek opportunities to improve the client experience and satisfaction.
• Serve as subject matter expert on lifetime services agreements and manage 3rd party service contracts for non-core products.
• Report internally on maintenance contracts profitability.
• Coordinate handover of client sites from Deployment to Maintenance teams and ensure daily/weekly/monthly support.
• Contribute to ongoing improvements of Exotec's system reliability and maintenance processes.

Skills

Interpersonal skills

Customer service

Analytical skills

Project management

Education

Bachelor's degree

Job description

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of cutting‑edge software and high‑performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with our ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• As a client advocate, understand the clients' operational objectives and how their use of Exotec's solutions support those objectives.
• Monitor clients' satisfaction with and actively seek out opportunities to improve the client experience and satisfaction, both within Exotec and at the client sites.
• As the subject matter expert on the clients' lifetime services agreements, ensures Exotec meets the agreed to terms and conditions of those agreements as well as establishing and managing 3rd party service contracts to support non-core products that Exotec supplied to our clients.
• Report internally on maintenance contracts' profitability
• Actively participate in the handover of client sites from Exotec's Deployment team to the Maintenance team, including working with the client to ensure they understand how Exotec supports their operations on a daily, weekly, and monthly basis.
• Participate in the ongoing improvement of Exotec's system reliability and maintenance processes, best practices, protocol, etc.

We strongly encourage applications from candidates of all genders to help us build a truly inclusive environment. If you don’t meet every requirement listed below, don’t worry—your skills and experiences may still make you a great fit!

• Bachelor’s degree or equivalent is required
• 5+ years of maintenance experience, specifically with some exposure to maintenance contracts execution and management
• Some exposure to the industrial automation, materials handling, warehousing and/or logistics sectors would be highly beneficial
• Broad knowledge on software, mechanical and electrical engineering concepts
• Excellent interpersonal skills with the ability to build rapport with clients, contractors and suppliers at all levels of business across multiple cultures
• Strong orientation toward customer service
• Demonstrated ability to both collaborate with others drive your own work
• Strong analytical and reporting skills, with attention to detail and financial acumen.
• Project management skillsability to prepare or oversee technical documentation
• Openness to travelling up to 25% to client sites in North America

• Annual bonus potential on top of base salary
• Comprehensive medical, dental and vision coverage
• Generous vacation and time off policy
• 401(k) with company match
• Eligibility to participate in Employee Share Option program after 1 year of employment
• Continuous opportunities for training and development within a quickly growing company
• Beautiful, newly renovated office space in midtown Atlanta