Service Account Manager

Andritz Inc; Alpharetta (GA); On-site; USD 110,000 - 130,000; Full time

Job summary

ANDRITZ seeks an experienced sales professional to drive Pulp Service Business across multiple process areas, engaging customers in WA, OR, ID and WY. You will identify opportunities, manage quotes, and coordinate with engineering, maintenance and operations teams.

Ideal candidates have a track record in pulp and paper sales, strong English communication, and excellent multitasking abilities. Travel and industry event participation are expected in this role.

Qualifications

• B.S. degree in Engineering (CHE or ME preferred), or equivalent experience.
• Proven success in sales and/or service.
• Experience in the pulp & paper industry preferred.
• Established relationships with pulp & paper customers in the region is a plus.
• Strong interpersonal skills and ability to communicate effectively in English.
• Excellent organizational skills and the ability to multitask.
• Fluent in Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Sell products for Pulp Service Business in the listed process areas.
• Visit customers in Washington, Oregon, Idaho and Wyoming on a regular cycle.
• Identify existing sales opportunities and generate new opportunities during each visit.
• Follow up on quotes by gathering intelligence and entering data in the CRM.
• Maintain active communications with product group personnel regarding opportunities.
• Develop and maintain contacts in Engineering, Maintenance and Operations.
• Coordinate, schedule and participate in project opportunity presentations and tech updates.
• Participate in industry seminars and conferences.
• Accountable for territory sales forecasts, budgets and cost controls.
• Develop strategic plans to increase sales in the territory.
• Document mill visits in the Customer Interaction Center.

Skills

Sales experience

Customer relations

Communication skills

Multitasking

English fluency

Education

B.S. in Engineering (CHE or ME preferred)

Tools

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Job description

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

About ANDRITZ

THE ANDRITZ GROUP is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and solid/liquid separation in the municipal and industrial sectors. In addition, ANDRITZ offers technologies for certain other sectors including automation, the production of animal feed and biomass pellets, pumps, machinery for nonwovens and plastic films, steam boiler plants, biomass boilers and gasification plants for energy generation, flue gas cleaning plants, plants for the production of panel boards (MDF), thermal sludge utilization, and biomass torrefaction plants.

EDUCATION AND EXPERIENCE

• B.S. degree in Engineering (CHE or ME preferred), or equivalent experience.
• Proven success in sales and/or service.
• Experience in the pulp & paper industry preferred.
• Established relationships with pulp & paper customers in the region is a plus.
• Strong intrapersonal skills and ability to communicate effectively in English.
• Excellent organizational skills and the ability to multitask.
• Fluent in Word, Excel, Outlook, and PowerPoint.

PRINCIPAL DUTIES

• Sales:
• Responsible for selling products for Pulp Service Business in the following process areas: Wood Yard, Cooking, Lime Kiln, Recausticizing, Evaporators, Power and Recovery Boiler Areas, and Automation.
• Visit customers in Washington, Oregon, Idaho and Wyoming on a regular cycle.
• Identify existing sales opportunities and generate new opportunities during each visit.
• Follow-up on existing quotes by gathering intelligence on ANDRITZ offerings such as technical preferences, competition, pricing, and decision timing. Enter and manage this information in the web-based CRM tool.
• Maintain active communications with product group personnel regarding all opportunities. Participate and support final negotiations to obtain orders.
• Customer Relations:
• Continuously develop and maintain contacts in Engineering, Maintenance, and Operations.
• Maintain customer satisfaction by ensuring all issues are identified and resolved.
• Coordinate, schedule, and participate in presentations for specific project opportunities as well as for general technology updates.
• Participate in Digester Seminars, BLRBAC, and other industry conferences.
• Other Responsibilities:
• Accountable for territory sales forecasts, budgets, and cost controls.
• Develop strategic plans for increasing sales in accounts in the territory.
• Document and communicate mill visits in writing through Customer Interaction Center in timely manner.

Salary Range: $110,000 to $130,000 USD dependent upon experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 20424