Service Account Lead Sr Manager - Insurance

Accenture; Chicago (IL); On-site; USD 123,000 - 292,000; Full time

Job summary

Accenture seeks an Operations Client Lead to drive HR transformation for a major client portfolio. You will mentor teams, engage senior stakeholders, and shape operating models and technology-driven solutions to deliver long-term value.

You will expand services, lead multi-year programs, manage risks, and collaborate across locations to achieve high performance and profitable delivery.

Qualifications

• Demonstrated ability to manage senior client relationships and advise on shaping solutions.
• Strong leadership with experience guiding high-performing teams and large programs.
• Proven track record in business development and expanding account opportunities.

Responsibilities

• Client Relationship Management: Build trusted relationships with senior client leaders and advise on shaping solutions that meet evolving needs.
• Sales Growth and Account Expansion: Drive sales growth by expanding the scope of services and offerings on your account.
• Technology-Driven Solutions: Lead client reinvention through emerging technologies that modernize operations and enhance customer experience.
• Complex Program Management: Oversee large-scale programs, ensuring scope, time, and budget alignment.
• Team Leadership & Collaboration: Lead multi-location teams to deliver high-performance services.
• Innovation & Business Development: Identify growth opportunities and position the firm as an industry leader.

Skills

Stakeholder management

Team leadership

Strategic thinking

Relationship management

Job description

As an Operations Client Lead, you will be at the forefront of driving transformation and innovation in the HR function. Leveraging your extensive experience and functional knowledge, you will lead our HR operational program at a single large-client or portfolio of clients, shaping their business and operational models and delivering long‑term value through technology‑driven solutions. You will lead and mentor a high‑caliber team, work closely with senior client stakeholders and play a key role in expanding our Operations business.

Responsibilities:

• Client Relationship Management: Build trusted relationships with senior client leaders and advise on shaping solutions that meet their evolving needs. Position Accenture as a strategic partner, influencing clients long‑term strategies and securing ongoing business opportunities.

• Sales Growth and Account Expansion: Drive sales growth by expanding the scope of services and offerings delivered on your account. Identify and create new opportunities that algin with client needs and goals.

• Technology-Driven Solutions: Lead client reinvention efforts by introducing and implementing emerging technologies that modernize client operations and enhance customer experience. Collaborate with business to ensure solutions drive continuous innovation and high performance.

• Complex Program Management: Oversee large-scale, multi-year programs ensuring delivery within scope, on time and within budget with ongoing focus on innovation. Manage cross‑functional teams, mitigate risks and ensure delivery aligns with strategic goals.

• Team Leadership & Collaboration: Lead and inspire teams to design and execute actionable strategies. Work closely with multi-location teams to drive high performance and ensure the profitable delivery of our services.

• Innovation & Business Development: Continuously look for ways to expand services with the account, influence client strategy and drive business growth. Leverage your expertise and thought leadership to deliver forward‑thinking solutions and position the firm as an industry leader

Basic Qualifications

• Minimum of 7 years HR/Talent domain experience

• Minimum of 4 years manage stakeholder relationships

Preferred Qualifications

• Familiar with HR BPO operations.

• Previous BPO/Professional Services industry experience

• Strong leadership with experience managing high‑performing teams and driving complex programs across business and technology domains

• Demonstrated ability to develop new business, manage senior client relationships and identify growth opportunities within the Finance function

• Exceptional strategic thinking with the ability to balance long‑term vision with practical execution and client‑focused solutions

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 10/30/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range

California $132,500 to $338,300Colorado $132,500 to $292,200Connecticut $132,500 to $292,200District of Columbia $141,100 to $311,200Illinois $122,700 to $292,200Maine $112,900 to $249,000Maryland $132,500 to $292,200Massachusetts $132,500 to $311,200Minnesota $132,500 to $292,200New York $122,700 to $338,300New Jersey $141,100 to $338,300Ohio $122,700 to $270,600Virginia $122,700 to $311,200Washington $141,100 to $311,200

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

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