Service Account Assistant

Alphabeinsightinc; Cincinnati (OH); On-site; USD 40,000 - 45,000; Full time

Job summary

Park 6 Logistics is seeking a motivated Service Account Assistant in Cincinnati, OH. You will support client accounts, coordinate daily service activities, and ensure clear communication between customers and internal teams in a fast-paced environment.

The role emphasizes problem-solving, multi-tasking, and professional customer service to contribute to operational excellence and team success.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Assist with managing client accounts and maintaining positive, professional customer relationships.
• Coordinate daily service requests, account updates, and administrative activities.
• Serve as a point of contact for customer inquiries, providing timely and accurate assistance.
• Maintain organized account records, documentation, and service information.
• Collaborate with internal departments to ensure efficient service delivery and customer satisfaction.
• Track account activities, prepare reports, and support operational processes.
• Identify opportunities to improve service quality and streamline administrative workflows.
• Address customer concerns professionally and support effective problem resolution.
• Contribute to team objectives while maintaining high standards of accuracy and organization.

Job description

Park 6 Logistics is seeking a motivated, detail-oriented, and organized Service Account Assistant to join our growing team in Cincinnati, OH. In this role, you will play an essential part in supporting client accounts, coordinating daily service activities, and ensuring smooth communication between customers and internal teams. This position is ideal for someone who enjoys working with people, solving problems, managing multiple priorities, and contributing to a fast-paced, professional environment.

Key Responsibilities

• Assist with managing client accounts and maintaining positive, professional customer relationships.
• Coordinate daily service requests, account updates, and administrative activities.
• Serve as a point of contact for customer inquiries, providing timely and accurate assistance.
• Maintain organized account records, documentation, and service information.
• Collaborate with internal departments to ensure efficient service delivery and customer satisfaction.
• Track account activities, prepare reports, and support operational processes.
• Identify opportunities to improve service quality and streamline administrative workflows.
• Address customer concerns professionally and support effective problem resolution.
• Contribute to team objectives while maintaining high standards of accuracy and organization.
• Strong verbal and written communication skills.
• Excellent organizational abilities and attention to detail.
• Professional, customer-focused attitude with strong interpersonal skills.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Comfortable using computers, digital tools, and standard office applications.
• Strong problem-solving skills and a proactive approach to daily challenges.
• Ability to work both independently and collaboratively within a team.
• Adaptability, reliability, and a willingness to learn and grow.
• Positive attitude and commitment to delivering exceptional service.

Competitive Salary: $40,000 - $45,000 annually.

Career Growth Opportunities: Potential for advancement as you develop within the organization.

Professional Development: Opportunities to strengthen your communication, account management, customer service, and organizational skills.

Collaborative Work Environment: Join a supportive team that values teamwork, initiative, and shared success.

Skill Development: Build transferable skills in business operations, client relations, and service coordination.

Meaningful Contributions: Take on responsibilities that directly support customer satisfaction and operational excellence.

Dynamic Workplace: Enjoy a professional environment where every day brings new opportunities to learn and contribute.