Server | Tap Room

Skytop Lodge; Pennsylvania; On-site; USD 17,000 - 25,000; Full time

Job summary

Skytop Lodge in Pennsylvania is seeking a Taproom Server to act as the primary server for guests in your station. You will work with the bus person to ensure high service standards and safeguard food quality.

Responsibilities include greeting guests, taking orders, serving and clearing courses, and maintaining a clean station. Weekend/holiday schedules apply, with long hours in a dining room setting.

Qualifications

• Previous serving and customer service experience.
• Ramp certification preferred.
• Ability to read menus and follow service procedures.

Responsibilities

• Attend roll call and get service assignment.
• Greet guests, take orders, and serve courses following procedures.
• Keep station clean and help create a pleasant guest experience.
• Bus dishes, wash silverware, and reset station after service.
• Check out with service captain and report issues.

Skills

Guest relations

Communication

Organization

Fast-paced service

Education

Read/write English

Job description

JOB TITLE

Taproom Server

JOB SUMMARY

Act as primary server for all guests in your station. Work closely with bus person to provide guests with an enjoyable experience. Maintain high service standards and safeguard the quality of food served.

REPORTS TO

Restaurant Supervisor/ Restaurant Manager

PRIMARY DUTIES AND FUNCTIONS

Prior to meal service

1. Attend roll call and get service assignment.
2. Be familiar with menu items and any special circumstances in your station (VIPs, cakes, etc.)
3. Get your station ready by stocking water, condiments, and all other supplies.

During meal service

1. Pull out chairs for all guests
2. Greet guests and take their orders, following our established procedures.
3. Serve all courses following our established procedures for serving and clearing.
4. Keep your station clean during the meal service period.
5. In general, work to create a pleasant experience for your guests in all respects.

After meal service

1. Bus remaining dishes to kitchen.
2. Wash silver according to guidelines.
3. Clean and reset station following the established practices for this task.
4. Check out with your service captain.

PRIOR EXPERIENCE

Previous serving, and customer service. Ramp certification preferred.

RESPONSIBLE FOR

N/A

PHYSICAL DEMANDS

Must be able to work and be "on your feet" for long hours each day. Must be able to lift and carry trays ranging in weight from one (1) to fifty (50) pounds. Must be able to assist in the moving of furniture when setups for meals or special functions are in process.

WORKING ENVIRONMENT

Schedule includes weekends and holidays and may include long hours daily. Work takes place mainly in the dining room, although other service areas are sometimes used. Frequent trips into the kitchen are required during the workday.

HAZARDS ENCOUNTERED

Spills or grease on walking surfaces; broken glassware or china; hot food, dished and beverages. Please note that a more complete job description with a detailed description of service procedures is available to you in the Dining Room Service Manual.

NOTICE

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

MINIMUM AGE REQUIREMENT

Must be at least 18 years of age.

SKILLS REQUIRED

Good guest relations' skills. Good communication and organizational skills. Ability to work quickly, calmly and quietly.

EDUCATIONAL REQUIREMENTS

Ability to read, write and follow simple verbal or written instructions. Ability to speak and understand English.

SPECIFIC KNOWLEDGE REQUIREMENTS

Thorough knowledge of our food service procedures and our menu selections. Knowledge of wines is helpful.

PERSONALITY REQUIREMENTS

Must genuinely enjoy working with the public and take pride in rendering fine service. Cheerfulness, a calm manner, flexibility and the ability to work successfully as a team member are all essential.