Server - Stillwaters

BENCHMARK; Roanoke (WV); On-site; USD 24,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality is seeking a motivated Restaurant Server for Stonewall Resort. You will greet guests, take orders, and ensure a memorable dining experience in a welcoming, fast-paced environment.

Strong guest service skills and teamwork are essential. Prior experience with Micros is a plus, and you will be expected to uphold high standards of cleanliness and professionalism.

Qualifications

• Experience delivering restaurant service to guests.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Prepare and set tables prior to service.
• Maintain clean, organized dining area and assist with seating.
• Take guest orders accurately and communicate with the kitchen.
• Present menus, answer questions, and offer recommendations.
• Operate the Micros system for reservations, orders, and payments.

Skills

Guest service

Teamwork

Organization

Micros System

Tools

Micros System

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, "Close to Nature" park acres.

What you will have an opportunity to do: We are looking for a highly motivated, customer focused Restaurant Server to join our team! Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! To provide aggressive, hospitable service to our guests in the area in accordance with all The Stonewall Resort’s food service standards.

ESSENTIAL FUNCTIONS OF THE POSITION

• Assist in having the patio dining area ready for service five minutes prior to the start of a meal period.
• Clear tables after guests’ departure.
• Prepare and set tables in preparation for guests.
• Always practice the service communication skills-ensuring Four Diamond Service.
• Full knowledge of telephone answering, recording reservations, and providing guests with general information (direction, menu questions, hours of operation, etc).
• To be able to operate and understand the Micros System.
• Responsible for accuracy of all guest checks in the way of payment, billing and CMP counts
• Carryout the policies and procedures of Stonewall Resort and Benchmark Hospitality while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
• Follow safety procedures to ensure a safe working environment.
• Perform all duties in a professional manner and in accordance with company policies.
• Flexibility to work a varied schedule due to business levels and industry demand.
• Follow all safety procedures to ensure a safe working environment.
• Maintain uniform & grooming standards as outlined in employee handbook & departmental training.
• Ensure knowledge and practice of Stonewall and state liquor guidelines and laws.
• Job knowledge of Hostess, Dining Room Assistant, and In-Room Dining functions.
• To be knowledgeable of all services with the hotel.
• Ensure that the highest degree of sanitation in regard to food handling is adhered to at all times.
• Ensure a clean, safe, and orderly work area.
• Attend meetings as required.
• Provide assistance in other job classifications as determined necessary by immediate supervisor.

What are we looking for?

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

Restaurant Service experience preferred. Must be both guest and team oriented. Well organized.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.