Recreation Attendant

BENCHMARK; Roanoke, Northern (VA, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Recreation Attendant at Stonewall Resort near Roanoke to enhance guest enjoyment in the pool, fitness center, and related recreational activities.

You will assist with pool and fitness area operations, manage excursion boat reservations, and help maintain a welcoming, safe environment that reflects Pyramid's service standards.

Qualifications

• Must be at least 16 yrs old.
• Pleasant speaking voice and excellent verbal communication skills.
• Professional and polished customer service skills.
• Strong organizational skills.
• Ability to work independently.
• Energetic personality.
• Ability to work with children.

Responsibilities

• Provide hospitable service to guests in line with Stonewall Resort/Pyramid standards.
• Assist with Fitness Center, Pool and other recreational activities.
• Handle reservations for the excursion boat.
• Follow safety procedures to maintain a safe environment.
• Maintain clean, orderly work areas and uniforms.
• Attend required meetings and support team initiatives.

Skills

Pleasant speaking voice

Verbal communication

Customer service

Organizational skills

Independent worker

Energetic personality

Work with children

Tools

Micros POS

Multi-line phone system

Voice mail system

Photocopier

Pontoon boat

Kayaks

Canoes

Paddleboats

Microsoft Office

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, "Close to Nature" park acres.

What you will have an opportunity to do:

The cleanliness and enjoyment of a hotel/resorts recreational areas is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that experience a guest has while enjoying the pool environment is one of the most memorable of their stay. We are looking for individuals with tremendous personalities, great attention to detail to join our team as a Recreation Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in ensuring the pool experience is next to none. A great Recreation team can make memories for guests that will last a lifetime! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.

Your Role:

The Recreation Attendant will assist with all duties pertaining to the Fitness Center, Pool and other recreational activities. The Recreation Attendant will also be responsible for reservations for the excursion boat.

ESSENTIAL FUNCTIONS OF THE POSITION

• Provide hospitable service and assistance to our guests in accordance with all of The Stonewall Resort’s customer service standards.
• Carry out the policies and procedures of Stonewall Resort and Pyramid Global while maintaining the highest degree of professionalism and a teamwork atmosphere.
• Follow safety procedures to ensure a safe working environment.
• Perform all duties in a professional manner and in accordance with company policies.
• Flexibility to work a varied schedule due to business levels and industry demand.
• Maintain uniform and grooming standards in employee handbook and departmental training.
• Have the Fitness Area ready for operation five minutes prior to opening.
• Daily check of all outdoor equipment at the boat house and yard games for proper safety.
• Full knowledge of telephone answering, fitness equipment, pool, recreational activities, excursion boat and locker room procedures.
• Provide guests with general information (directions, hours of operation, etc).
• To be able to operate and understand the Micros System.
• Assist guests with all requests pertaining to Fitness Center, excursion boat and recreational activities.
• To be knowledgeable with all services within the hotel.
• Follow procedures for closing the Fitness Area and securing all merchandise.
• Ensuring all areas are cleaned and stowed away.
• Assist in operations recreational activities and team building events.
• Ensure a clean, safe and orderly work area.
• Attend meetings as required. To include but not limited to: CEO, Safety & Culture Committee.
• Provide assistance in other job classifications as determined necessary by immediate supervisor.
• Develop staffing to the department standards.
• Assist manager in scheduling with and understanding of the systems the property uses as they pertain to scheduling, attendance and recruiting.
• Clean & maintain locker room and restrooms.
• Wash, fold & stock pool towels.
• Keep pool patio furniture in order.
• Report any maintenance issues to Recreation Manager.
• Empty trach in the recreation department & pool patio area daily.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• Must be at least 16 yrs old.
• Pleasant speaking voice, excellent verbal communication skills.
• Professional and polished customer service skills.
• Strong organizational skills.
• Must be able to work independently.
• Energetic personality.
• Must be able to work with children.

What are we looking for?

• Micros point-of-sale system
• multi-line phone system
• voice mail system
• photocopier
• pontoon boat
• kayaks
• canoes
• paddleboats
• Microsoft Office

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.