Server - Soho House Austin

Soho House & Co; Austin (TX); On-site; USD 1,791,000 - 3,031,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House Austin is seeking a Server to deliver elevated service, educate members and guests on the menu, and uphold Soho House standards. The role emphasizes guest satisfaction, collaboration with FOH and BOH teams, and accurate POS order entry throughout shifts.

The successful candidate will have at least 2+ years in a similar role, a hospitality mindset, and the ability to thrive in a fast-paced environment while maintaining professionalism and a positive attitude.

Qualifications

• 2+ years' experience in a similar capacity.
• Strong customer service mindset and hospitality.
• Ability to stay calm and solve problems under pressure.
• Willingness to work flexible shifts, including weekends/holidays.
• Experience with POS systems and order entry.

Responsibilities

• Develop and maintain professional relationships with coworkers and management.
• Elevate dining experience through knowledge of menu and specials to drive sales.
• Communicate allergies or dietary concerns to mitigate risk.
• Complete post-shift checkout reports and obtain management sign-off.
• Adhere to health, safety, and company policies and standards.
• Ensure courses are plated and served correctly to members/guests.
• Support runners and bussers with expo and service bar tickets.
• Maintain server area and stock as needed.
• Know the menu to confidently make recommendations.
• Perform other duties as assigned.

Skills

2+ years experience

Customer service

Problem solving under pressure

Teamwork & collaboration

POS knowledge

Hospitality mindset

Tools

POS system

Job description

The Role…

At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.

A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.

Main Duties

• Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School
• Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
• Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
• Complete all check out reports at the end of each shift and have it double checked and signed by management
• Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Assist runners and bussers when possible with expo and service bar tickets to support all table orders
• Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests
• Performs other duties as assigned by supervisor/manager

Required Skills/Qualifications

• Minimum of 2+ years' experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, carry or lift at least 20 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.