Host - Soho House Austin

Soho House & Co; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health care + 401K

Paid time off

Career development

Team meals

Team events

Job summary

Soho House is seeking a Host in Austin to welcome members and guests, manage reservations for the Club and F&B venues, and handle calls with warmth and efficiency. You will help maintain a seamless dining experience and assist the reception team to meet service standards.

Ideal candidates have 3+ years in similar roles, OpenTable and MICROS experience, and a flexible schedule including nights and weekends. Join a team dedicated to hospitality and guests' positive first impressions.

Qualifications

• Minimum of 3+ years’ experience in a similar role.
• OpenTable and MICROS experience required.
• Experience handling high-volume phone lines and guest inquiries professionally.
• Problem solving and conflict resolution skills.
• Detail oriented, articulate and able to multi-task in a fast-paced environment.
• Excellent communication and ability to follow written and verbal instructions.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Greet members and guests by name and handle reservations.
• Answer high-volume phone lines and provide information on menus, hours, amenities, and reservations.
• Create reservations for clubs/restaurants and assist service teams.
• Maintain a friendly, accurate and discreet communication style.
• Collaborate with reception to ensure excellent service for members.
• Build relationships with members and communicate feedback to management.
• Contribute to a fun and professional atmosphere on shift.
• Perform other duties as assigned by supervisor/manager.

Skills

OpenTable experience

MICROS experience

High-volume phone handling

Conflict resolution

Attention to detail

Excellent communication

Flexible schedule

Tools

OpenTable

MICROS

Job description

The role…

At Soho House a Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency. A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.

Main Duties

• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
• Punctuating all calls and interactions with friendliness, accuracy, and discretion
• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional
• Performs other duties as assigned by supervisor/manager

Required Skills/Qualifications

• Minimum of 3+ years’ experience in a similar role.
• Must have OpenTable and MICROS experience
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8-10 hours.
• Fast paced movements occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.