Server Restaurant II

Colwen Management Inc; Framingham (MA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel company is seeking experienced servers to join their team at the Sheraton Framingham Hotel. The role involves providing exceptional service to guests, ensuring their dining experience is memorable. Ideal candidates will have strong interpersonal skills and previous experience in a similar role. Join a dynamic team that values hard work and authenticity, and enjoy a range of benefits including medical insurance and a 401K plan.

Benefits

Medical Insurance with Company-Funded HRA

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

401K Plan – Traditional & Roth Options with Employer Match

Hotel Discount Travel Program for Associates & Family

Exclusive Associate Discounts – Travel, Entertainment, & Retail

Training and Development Programs

Qualifications

• Excellent interpersonal and customer service skills required.
• Previous experience as a server preferred.
• Must be at least 18 years of age.

Responsibilities

• Acknowledge and welcome each guest with a smile.
• Take orders and deliver them to the kitchen.
• Ensure food is prepared correctly and to guest satisfaction.

Skills

Interpersonal Skills

Customer Service

Problem Solving

Organizational Skills

Time Management

Teamwork

Education

High School Diploma

Job description

Sheraton Framingham Hotel & Conference Center
1657 Worcester Rd
Framingham, MA 01701, USA

Description

We are seeking experienced and friendly servers to join our team. You will be the face of our restaurant, providing memorable experiences for our guests. In this role you will need to be quick on your feet, have a positive upbeat attitude, and enjoy talking to people. If this sounds like you, we would like to meet you!

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:

• Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting (use guest name whenever possible)
• Take orders from guests and deliver to appropriate person to execute
• Answer questions regarding the menu
• Maintain knowledge of all menu items and composition
• Take food and beverage orders and deliver to the kitchen
• Delivers food, beverages, condiments and other requested items
• Ensure that food is prepared correctly and to the guest’s satisfaction; return incorrect or improperly cooked items to the kitchen
• Collect plates and clear table as guests finish their meal
• Adhere to all applicable Colwen and brand standards for food and beverage service and compliance with state liquor policies
• Clean designated areas in accordance with defined procedures
• Ensure sideboards are adequately stocked
• Set tables to standards, and that all items are clean and in good repair
• Prepare guest checks and collect payment
• Assist with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments
• Perform other related duties as assigned, you may required to perform a variety or duties in multiple departments during a shift

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Requirements:

• Excellent interpersonal and customer service skills, ability to solve problems
• Ability to operate point-of-sale system
• Ability to work quickly and efficiently
• Organizational and time management skills
• Ability to work with a team
• Ability to maintain personal hygiene
• Must be at least 18 years of age
• High School Diploma or equivalent preferred
• Previous experience as a server preferred
• Ability to work 7-day rotational schedule, including nights, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.