Server, Premium - The Mann Center

asmglobal; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

Legends Global is seeking a premium venue server to deliver exceptional guest service in high-end environments across the venue. Knowledge of food and beverage offerings and upsell skills are essential.

You will work as part of a collaborative team, ensure quality standards, handle orders with Appetize POS, and rotate to different service locations as needed, including opening and closing duties. Must be 18+, English proficient, and capable of lifting up to 50 pounds; flexibility for nights and

Qualifications

• High school diploma or equivalent.
• Must be 18+ and able to read, speak, and write English.
• Flexible schedule to cover events, including nights and weekends.
• Ability to lift 10-30 pounds, occasionally 50 pounds.
• RAMP certification can be provided upon hiring if necessary.

Responsibilities

• Acquaints guests with menu items, promotes specials, and upsells items.
• Verifies proper I.D. for alcoholic beverage transactions and serves per RAMP standards.
• Ensures all food and beverage meet quality standards.
• Delivers food and drinks to tables in a timely manner.
• Possesses knowledge of the menu and describes items.
• Supports service staff by clearing tables and running food.
• Works as a team with associates and other service departments.
• Uses the Appetize POS to run tabs and process payments.
• Performs opening, closing, and side work duties.
• Rotates to other service locations as needed.

Skills

Customer service

Teamwork

Communication

Flexibility

Punctuality

Education

High school diploma or equivalent

RAMP certification

Tools

Appetize POS

Job description

The premium server provides exceptional guest service while working collectively and efficiently in the premium environments throughout the venue.All servers should be knowledgeable of the food and beverage offerings available throughout the venue.

Company Overview:

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities:

• Acquaints guests with menu items, promotes food and beverage specials, and uses suggestive selling techniques to upsell items when applicable.
• Verifies proper I.D. for all alcoholic beverage transactions and responsibly serves all patrons in accordance with Pennsylvania's RAMP standards.
• Ensures all food and beverage meet quality standards.
• Delivers food and drinks to the correct tables in a timely manner.
• Possesses knowledge of the food and drink menu and provides detailed descriptions of delivered food products when needed.
• Supports the service staff by clearing/cleaning tables and running food.
• Works as a team with fellow associates and other service departments within venue.
• Uses the POS system (Appetize) to run tabs and process payments.
• Operates with a focus on personal service and attention to detail to ensure guest satisfaction.
• Performs opening, closing, and side work duties as assigned by Supervisors and Managers.
• Shows flexibility by rotating to other service locations when necessary.

Qualifications:

• Ability to deliver food and drinks to tables in the premium areas and VIP clubs throughout the venue
• Experience working in a fast-paced high-end club, or restaurant preferred
• Must be at least 18 years of age
• High school diploma or equivalent
• Must be able to read, speak and write English in order to communicate with staff and guests
• Ability to work all venue events and maintain a flexible schedule to meet service demand levels, including extended hours, days, nights, weekends, and holidays
• Ability to work in an open aired environment during all climate conditions
• Must be punctual and dependable
• Must maintain personal hygiene and a well-groomed appearance in accordance with company and venue standards
• Must have sufficient mobility to perform assigned production tasks including constant standing, reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette preferred
• Ability to effectively listen and take direction from management
• Ability to work under pressure and multitask in a fast-paced, team-oriented setting
• Must meet state and local health requirements for food handlers and alcoholic beverage services

Licenses & Certifications:

Required –

RAMP certification (can be provided by Legends upon hiring if necessary)

Qualifications

Education

Preferred

High School or better.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.