Server - Pool Restaurant

Four Seasons Hotels and Resorts; Puerto Rico; On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and benefits

Complimentary hotel accommodations at

Free employee meals

Dry cleaning for business attire

Paid holidays and vacation

Wellness and dining experiences at set

Job summary

Four Seasons Hotels and Resorts is hiring a Server at our Puerto Rico property. The role focuses on delivering exceptional guest service with expert knowledge of menu items and beverage offerings. You will communicate orders, coordinate with the kitchen, and ensure timely service in a luxury setting.

You should bring prior server experience, strong customer service, and fluency in English and Spanish. This position offers full-time shifts, competitive pay, benefits, and complimentary

Qualifications

• Previous experience as a server in a resort or upscale dining environment.
• Excellent customer service and a friendly demeanor.
• Proficiency in English and Spanish.
• Strong communication and interpersonal abilities.
• Able to multitask and work efficiently in a fast-paced setting.
• Familiar with food and beverage menus and beverage knowledge.
• Basic cash handling and POS usage skills.
• Understanding of food safety/hygiene practices.

Responsibilities

• Describe menu items with vivid, accurate descriptions and relay guest orders to the kitchen via the POS system.
• Anticipate guest needs and respond to concerns promptly.
• Close guest checks, process payments, and settle voided or complimentary items.
• Provide exceptional service and support to ensure a premium guest experience.

Skills

Previous server experience

Customer service

Bilingual English/Spanish

Strong communication

Interpersonal skills

Multitasking

POS knowledge

Food safety awareness

Tools

POS systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.

About the role:

The Server providesexceptional quality service to our guests. The main responsibility of this role is to serve guests’ needs by providing expert knowledge of thefood & beveragemenu offerings as well as informationregardingpreparation methods.

What you will do:

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.

• Anticipate guest needs,ascertainsatisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.

• AndMore!

**What you will bring:**

• Previousexperience in a server role, preferably in a resort or high-end dining establishment.

• Strong customer service skills and a friendly demeanor.

• ProficiencyinbothEnglishand Spanishlanguage.

• Excellent communication and interpersonal abilities.

• Ability to multitask and work efficiently in a fast-paced environment.

• Familiarity with menus, food items, and beverages, including cocktails and coffee drinks.

• Attention to detail and a commitment to delivering exceptional service.

• Basic knowledge of POS systems and cash handling.

• Understanding of food safety and hygiene practices.

What weoffer:

• Competitive salary and a comprehensive benefits package

• Market-leading pay and benefits (Medical, Dental,Visionand Retirement Savings Plan)

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for business clothing

• Complimentary employee meals

• Paid holidays, vacation, and sick days

• Culinary, retail and wellness experiences at special rates

What weoffer:

• Full Time, Rotating Schedule

Four Seasons is an Equal Opportunity, Affine? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf