SERVER POM

Fantasy Springs Resort Casino; Indio (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Fantasy Springs Resort Casino in Indio, CA is seeking a Food Server to provide fast, friendly service to restaurant guests while maintaining menu knowledge and upselling items.

You will operate the POS, assist with bussing and setup, and ensure compliance with cash handling and safety standards. The role requires 21+ and a Food Worker Certificate; prior high-volume restaurant experience preferred.

Qualifications

• High school diploma or GED required.
• Food Worker Certificate/food handler's card required.
• At least 1 year of food server experience in a high-volume, upscale or similar setting.
• Must read, write, understand and speak English fluently.
• Excellent customer service and communication skills.
• Ability to lift up to 50 pounds and perform physical tasks.
• Must be 21 years of age.

Responsibilities

• Provide fast, friendly, professional customer service to restaurant guests.
• Maintain accurate menu knowledge and upsell items per standards.
• Use POS system to enter orders and handle cash payments.
• Ensure proper setup and cleanliness of service stations and dining areas.
• Deliver meals within three minutes of order completion.
• Resolve service issues and assist bussing and table maintenance.
• Adhere to health and safety standards and liquor laws.

Skills

Customer service

English fluency

POS system knowledge

Cash handling

Physical endurance

Education

High school diploma or GED

Food Worker Certificate / Food handler's card

Job description

Description

Essential Duties and Responsibilities include:

• Provides fast, friendly, professional and responsive customer service to restaurant guests, bussers and restaurant host/hostess.
• Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preference. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
• Adherence to schedule and attendance at all service staffs meeting.
• Working knowledge of computer especially POS system: Be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product. When necessary be able to manually itemizes, totals, and presents check for payment to correct customers.
• Follow all cash handling and gaming guidelines.
• To ensure proper set up and maintenance of service station, tables, and common areas thought-out all dining rooms.
• To ensure that all silverware, glassware, flatware are polished, stocked, and set to service standards.
• To ensure sufficient set ups for service station, including silverware, china, sugar creamers iced tea, coffee according to business levels. Always be fully prepared for concerts nights and turns based on business needs.
• To be knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages.
• Deliver prepared food to the appropriate guest within three minutes of completed production of order.
• Monitor and resolves service issues for entire outlet according to service standards.
• Assists bus help, as necessary, in bussing, cleaning and setting tables.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Recognizes Diamond & Emerald players and ensures they receive the appropriate service.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED equivalent.
• Food Workers Certificate. (Food handler’s card).
• Minimum of 1 year of food server experience in a high volume, sophisticated or upscale.
• Must read, write, understand and speak English fluently.
• Excellent customer service/communication skills.
• Must be able to lift and carry up to 35 lbs. (Glass racks, coffee urns, bins of flatware, supplies to restock service stations).
• Must be able to lift trays with food (30 lbs.) above shoulder level.
• Must be able to pull or push 50 lbs. (Tables and chairs as required to provide appropriate seating arrangements for customers).

Work Environment

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 pounds. Employees may be exposed to second-hand smoke and moderate levels of noise.