SERVER PM - FOOD REST 1

BENCHMARK; Jacksonville (FL); On-site; USD 1,515,000 - 1,791,000; Full time

Benefits offered by this job

401k with company match

Lucrative bonus programs

Job summary

Pyramid Global Hospitality is seeking a highly motivated Restaurant Server for the Doubletree by Hilton Jacksonville Airport. You will greet guests, describe menu items, upsell, and ensure a smooth dining experience from seating to bill.

Ideal candidates have 2–4 years of food service experience, strong communication skills, and knowledge of wine, beer, cocktails, and spirits. This is an on-site role with opportunities for growth in a world-class property.

Qualifications

• 2–4 years of food service experience.
• Knowledge of wine, beer, cocktails and spirits.
• Engaging, welcoming personality with strong communication skills.
• Able to describe menu items and upsell effectively.
• Able to work early mornings and in a fast-paced environment.

Responsibilities

• Prepare the restaurant pre-shift for service.
• Greet guests as they arrive and guide them to their tables.
• Describe menu items and upsell to guests.
• Take accurate orders and confirm special requests.
• Know the menu details to enhance guest conversation.
• Collaborate with kitchen and bar staff to ensure smooth service.
• Assist guests with concerns and resolve issues.
• Present bills accurately and finalize the guest experience.

Skills

Early morning availability

Engaging personality

Descriptive selling

Food service experience

Wine knowledge

Beer knowledge

Cocktails and spirits knowledge

Excellent communication

Work under pressure

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:At the Doubletree by Hilton Jacksonville Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Doubletree by Hilton Jacksonville Airport can mean for you!What you will have an opportunity to do:We are looking for a highly motivated, customer focused Restaurant Server to join our team! Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be an early riser and quick on your feet and have an engaging attitude.If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!Your role:Prepare the restaurant pre-shift for the service aheadGreet guests as they arrive or move about the restaurantGuide guests on their culinary journey through descriptive selling of the menuBe accurate in your order taking, confirming all special requestsBe the master of the menu, understanding the details to enhance the conversationWork collaboratively with other restaurant servers and kitchen/bar staffAssist guests who have concerns to guide them to a resolution that leaves them happyFinalize the experience through timely and accurate bill presentationWhat are we looking for?Must be an early morning individualSomeone with an engaging and welcoming personalitySomeone who is descriptive and can saleSomeone with 2-4 years of food service experienceSomeone with knowledge of wine, beer, cocktails, and spiritsSomeone who can work under pressure in a fast-paced environmentSomeone with a passion for creating an exceptional experience for all guestsSomeone with excellent communication skillsCompensation:$10.98-$10.98Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.