Server (Part-Time) | Smith Tower

Columbia Hospitality; Seattle (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a historic landmark as a server, where you'll create exceptional experiences for guests at the iconic Smith Tower. This role goes beyond serving food and drinks; you'll engage guests with your knowledge of the observatory's history and ensure their visit is memorable. With a focus on guest satisfaction, you'll thrive in a values-driven culture that prioritizes inclusivity and teamwork. If you're passionate about hospitality and eager to grow in a supportive environment, this opportunity is perfect for you. Experience the joy of making lasting impressions while working in a vibrant setting that celebrates community and creativity.

Benefits

Get Paid Daily

Paid Time off & Holiday Pay

Discounted Lodging, Dining, Spa, Golf, and Retail

Employee Assistance Program

Referral Bonus

Online Learning Platform

Committee Participation Opportunities

Task Force Work Opportunities

Third Party Perks

Tip Eligible

Qualifications

• 2+ years of serving experience preferred.
• Required valid WA State Food Handler’s Permit and MAST Permit.

Responsibilities

• Provide exemplary guest services in the observatory bar and restaurants.
• Maintain cleanliness and adhere to safety standards daily.

Skills

Customer Service Skills

Upselling Skills

Communication Skills

Basic Math Skills

Education

WA State Food Handler’s Permit

MAST Permit

Tools

Point of Sale System

Job description

Server | Smith Tower

Let’s start off with the most important part – what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: $20.76/hr
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
• Tip Eligible

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

SERVER

As a server at Smith Tower Observatory and Bar, you'll serve as more than just a conduit for food and drinks. You'll be a curator of experiences, blending your deep understanding of Smith Tower and its history with an unwavering commitment to exemplary guest service. From recommending the perfect dish to sharing insights about the observatory's celestial wonders, you'll elevate every visit into a memorable journey for our guests, ensuring they leave not just satisfied, but enriched by their time at Seattle’s Tallest Historic Landmark.

What you’ll do:

THE BRASS TACKS

• Provides exemplary guest services in the observatory bar and restaurants with a magnetic personality to ensure a positive culinary and cocktail experience for all guests
• Ensures eloquent and attractive food and beverage presentation
• Maintain daily knowledge of food and beverage offerings, including menu changes and sold-out items
• Ability to use a point-of-sale system to ring up all orders
• Maintains cleanliness in and around the dining area
• Provides a positive and team centric work environment
• Adheres to established safety and quality standards daily through city, county, and state health guidelines and standards
• Administers state liquor laws and ensuring all laws, regulations, and standards are being adhered to
• Be part of the catering/banquet team during private, mix-in, and marketing/promotional events
• Other duties as assigned by leadership

THE NITTY GRITTY

• Two (2)+ years of serving experience preferred
• Able to perform essential functions on a computerized Point of Sale System
• Strong customer service skills with the ability to upsell
• Required valid WA State Food Handler’s Permit and MAST Permit and understanding all applicable liquor laws and regulations
• Ability to stand up and down for more than three (3) hours at a time
• The ability to communicate independently, clearly, and effectively
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays
• Ability to lift (25+) Pounds
• Basic math skills required

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Where you’ll work:
In 1914, Smith Tower became the first skyscraper in Seattle, and the tallest building west of the Mississippi River. More than 100 years later, a new Smith Tower visitor experience has reinvigorated this local icon to the delight of visitors and tenants alike. Visitors can now enjoy Smith Tower like they've never seen before. Today, it features an entirely new visitor experience including a ground-floor gathering place with gifts, souvenirs and treats, observational deck and bar where you can enjoy a locally inspired menu of shareable plates and classic cocktails.

Smith Tower carries on its legacy of memory-making through leading tours that provide fascinating insight into the building's renowned past and legendary mysteries, hosting private events, and providing breathtaking views from every angle of the open-air Observatory.