Server (Part Time)

marcuscorp; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free meal each shift

Room discounts at Marcus properties

Discounts at Marcus venues

Discounted parking and bus pass

Movie theater coupons

Job summary

The Studio at Marcus Hotels & Resorts seeks a friendly Server to guide guests through a menu rich in classic American cuisine with a global flair. You will excel in hospitality and customer service, greeting guests, explaining specials, and ensuring orders are accurate and delivered with attentiveness.

Key responsibilities include inputting orders in POS, delivering items, handling payments, and maintaining cleanliness.

Qualifications

• Prior food and beverage experience required.
• Prior hospitality experience preferred.
• Ability to read, write, and speak English to understand menus and record orders.
• Ability to operate a keyboard and learn POS procedures for pre-checks and closing checks.

Responsibilities

• Greet guests and explain specials/promotions.
• Record and repeat guest orders to ensure accuracy.
• Input orders into POS and notify kitchen.
• Deliver orders and beverages to guests, following liquor regulations.
• Collect payment and thank guests, inviting return.
• Assist in bussing and resetting tables and maintaining cleanliness.

Skills

Hospitality

Customer service

Team player

Cash handling

Tools

POS system

Job description

Do you have a warm, inviting personality? Do you love being the reason a person enjoys a restaurant so much? Then, the Server position at the The Studio is perfect for you! Let your passion for hospitality and customer service shine as you guide our guests through a menu overflowing with classic American culinary experience enhanced with a global flair.

ESSENTIAL FUNCTIONS

• 1. Check station before, during, and after shift for proper set-up and cleanliness. Maintain condition and cleanliness of work area.
• 2. Greet the guest in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• 3. Record the details of the order from the guests, repeating the order to the guest to check for accuracy utilizing the guest’s name as much as possible.
• 4. Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• 5. Retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages.
• 6. Interact with guest.
• 7. Maintain a positive attitude throughout shift.
• 8. Work as a team player and assist co-workers as needed.
• 9. Replenish beverages as necessary and check with guests for overall satisfaction.
• 10. Market and serve upon request any dessert items or specialty coffees.
• 11. Present check to guests promptly.
• 12. Collect payment for check, always thank guest and invite them to return.
• 13. Supplements the bus help in clearing and resetting tables.
• 14. Perform all assigned side work to include replenishing condiments and restocking service areas.
• 15. Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
• 16. Maintain self-banking procedures.
• 17. Perform any other duties as assigned.

POSITION REQUIREMENTS

• 1. Ability to maintain standards for service, steps of service and all departmental standards.
• 2. Must have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• 3. Knowledge of the appropriate table settings, service ware, and menu items.
• 4. Ability to read, write, and speak the English language sufficient to understand menus, special promotions, record orders, communicate with guests to explain and record orders.
• 5. Ability to remember, recite, and promote the variety of menu items.
• 6. Ability to operate a keyboard and learn Point of Sales procedures to pre-check order and close out the check.
• 7. Prior food and beverage experience required. Prior hospitality experience preferred.
• 8. Cash handling experience preferred.
• 9. Maintain professional demeanor and ensure cleanliness of uniform.
• 10. Self-motivate during slow periods.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking and bus pass program
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Paid time off
• And more!

About us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Saint Kate is an equal opportunity employer.