Server - OMAKAI sushi Wynwood

SuViche Hospitality Group; Miami (FL); On-site; USD 73,000 - 104,000; Full time

Job summary

OPMAKE sushi - Wynwood in Miami seeks an experienced server for a high-end casual dining experience. The role requires delivering exceptional guest service, upselling, and educating guests on our menu while maintaining professional demeanor.

The restaurant operates in a commission-based pay model with base pay between $2–$5 per hour plus a share of an 18% service charge and additional tips. Strong sales skills and reliability are essential for success.

Qualifications

• Two years of serving experience required.
• SafeServe and Alcohol Serving certifications are required.
• Japanese cuisine knowledge is a plus.
• Ability to educate customers and make recommendations.
• Maintain professional demeanor at all times.

Responsibilities

• Greet customers professionally and thank departing guests.
• Answer questions before, during, and after the visit.
• Inform and educate customers about menu and ordering process.
• Upsell food and beverage pairings and other items.
• Take orders accurately and process payments via POS system.
• Learn the full menu and serve with enthusiasm.
• Work as a team to meet customer needs.

Skills

Two years serving experience

Alcohol service certification

Upselling / suggestive selling

Communication under pressure

Education

High school diploma

Tools

POS system

Job description

OMAKAI sushi - Wynwood
2107 NW 2nd Ave
Miami, FL 33127, USA

Description

We are looking for a hardworking, awesome server with at least 2 years of experience for a high-end casual fine-dining traditional sushi restaurant located in the picturesque Coconut Grove District in Miami. Japanese restaurant experience is a big plus. MUST be able to work 30-40 hours and have a completely open schedule, including lunches, weekends, and weekdays. We want someone responsible who cares about the restaurant (not just making quick money and going home) as well as someone who enjoys upselling. We want to hire awesome people who will appreciate the opportunity of working at an awesome place, alongside an elite, fun, and hardworking team. If you put love into what you do, work hard, are reliable and mature yet fun and relaxed under pressure, have reliable transportation, want to make money and sell, and will work hard, you are the right person for the job. Please see below for details regarding the position.
Before you apply, understand that we work under a commission-based model. Servers get paid between $2-$5/hr and get 13% out of an automatic 18% service charge plus 90% of any additional tips obtained after that. Our average per person averages range from $40-60 per person for lunch and $65-85 per person for dinner. Servers currently make between $35-50+/hr, depending on sales, service, and shifts.

Job purpose

Servers are essential members of a full dining restaurant team. Servers are the bridge between customers and the organization and are in a unique position to directly connect with customers and promote our brand. Successful servers at OMAKAI sushi are not merely accurate order takers but are brand advocates willing to educate the customer about our products and are willing and able to engage in suggestive selling to increase sales. Furthermore, successful servers attend to all dine-in customers’ needs in a timely, friendly, and professional fashion.

Duties and responsibilities

• Greet customers in a professional and friendly manner – this includes greeting arriving customers and thanking departing ones
• Answer customers’ questions– this includes answering all customers' questions or concerns before, during, and after their visit
• Inform and educate customers – this involves informing dine-in customers of our ordering and menu system, how we recommend each item to be consumed, and educating the customer about our food and beverage products
• Upsell – this includes offering food and beverage pairings, offering additional items, and offering dessert or other items
• Take orders and process payments – this includes taking all food and beverage orders accurately by operating a point-of-sale system and taking payments by using such a system.
• Know the menu – this position requires learning the entire menu thoroughly and properly
• Perform side jobs – this position requires performing side job duties before, during, and after each shift
• Work as a team – this position requires servers to help each other out and to attend to any customer’s needs, regardless of who is taking care of that customer. For example, if a table that is being taken care of by another server requests something, that customer will be taken care of right away, regardless of who is serving her or him
• Serve alcoholic beverages responsibly

Qualifications

• High school diploma or equivalent preferred
• Two years of serving experience required
• SafeServe and Alcohol Serving certifications are required (can be obtained during training)
• Japanese cuisine knowledge is a plus
• Display a positive and friendly attitude at all times
• Maintain a professional demeanor at all times
• Ability to:
• Educate customers about our products and processes
• Make recommendations
• Adhere to the company’s food allergy policies
• Handle food in a safe and hygienic manner that adheres to all company and government policies and protocols.
• Work in a team
• Communicate well with staff, management, and customers, even under pressure
• Learn and memorize an entire menu to detail
• Handle money and operate a point-of-sale system
• Hold a tray that may include drinks
• Solve basic math problems * Willingness to take instructions in a professional and understanding manner

Working conditions

Mostly indoor dining working environment in a restaurant that handles a variety of fish, seafood, vegetables, fruits, wheat products, rice, dry seaweed, sauces, and many other food and beverage products. Candidates with food allergies must inform management during the application process. Noise levels may vary depending on how busy the restaurant is.

Physical requirements

The employee must be able to stand for long periods. The job requires some bending and kneeling to reach certain items such as plates, spoons, sauces, beverages, etc… The job requires moderate tray handling and lifting (maximum 30 lbs.). The job requires opening sake, beer, and wine bottles and handling a soft drink hose to dispense soft drink beverages. The job requires pre-bussing and bussing tables which involves thoroughly cleaning tables and may include sweeping. The job requires maneuvering between tables and corners.

Direct reports

• Growth opportunities

Shift

• Day shift
• Evening shift
• Night shift
  

Weekly day range

• Monday to Friday
• Weekend availability

Experience

• Restaurant experience: 2 years (Required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.