Server - Ole Red Orlando

Opry Entertainment Group & Ryman Hospitality Properties; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Opry Entertainment Group & Ryman Hospitality Properties is seeking a Server for its music and entertainment venues. You will take orders, serve food and drinks, and ensure each table receives friendly, attentive service from start to finish.

You will greet guests, know the menu and daily specials, respond to questions about beverages and entertainment, and upsell where appropriate. You must manage multiple tables efficiently in a fast-paced environment.

Qualifications

• Effective interpersonal and verbal communication skills.
• Demonstrated team player and self-starter.
• Standard food preparation/presentation knowledge.
• Wine and liquor knowledge.
• Demonstrated ability to manage multiple tables simultaneously with efficiency and a positive, friendly demeanor.
• Able to work during peak times, including evenings, weekends and holidays.

Responsibilities

• Greet guests with a smile and sincere welcome; engage in friendly conversation to cultivate repeat business.
• Demonstrate knowledge of menu and daily specials; respond to guest inquiries; suggestively sell.
• Address guest needs with professionalism and positivity; stay visible to support guest needs.
• Take orders and input into POS; communicate with kitchen, bar, and guests.
• Deliver food and beverages promptly; verify accuracy and presentation; manage tray jack in public spaces.
• Adhere to responsible alcohol service and company policies; request proper ID.

Skills

Interpersonal skills

Team player

Verbal communication

Menu knowledge

Wine & liquor knowledge

Multitasking with tables

Peak-time availability

Education

High school diploma or equivalent

Job description

As a Server in our legendary music and entertainment venues, you'll help create unforgettable dining experiences that celebrate live music and great food. You'll take orders, serve food and drinks, and ensure each table receives friendly and attentive service from start to finish. In our fast-paced, high-energy venue you'll bring fast and friendly service, understanding that every shift is about delivering unforgettable experiences!

• Greet guests with a smile and sincere welcome. Engage in friendly conversation to cultivate repeat business. Share information about daily entertainment and upcoming events.
• Demonstrate knowledge of menu and daily specials. Respond to guest inquiries regarding the menu, beverage options, and entertainment. Suggestively sell to boost sales. Communicate allergy alerts.
• Proactively address guest needs. Resolve concerns with professionalism and positivity. Stay visible in dining areas to support guest needs.
• Take food and beverage orders. Input them into POS system accurately and communicate clearly with kitchen, bar, and guests.
• Deliver food and beverage orders promptly, verifying accuracy and presentation. Carry large trays of food through crowded areas and on stairs and operate a tray jack in public spaces.
• Ensure responsible alcohol service per local ordinance, alcohol awareness training, and company policies. Request proper ID per company policy.
• Adhere to cash handling policies and procedures, operate POS terminals accurately, handle payments securely, and reconcile financials at the end of the shift.
• Maintain clean and orderly dining and service areas during and after service. Pre-bus and bus tables as needed. Clean and reset tables after guests depart. Follow health and sanitation procedures in both public areas and back of house.
• Attend pre-shift meetings. Perform defined opening, running, and closing duties as assigned.
• Comply with all company issued steps of service. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
• Perform other duties as assigned.

Requirements

Education

• High school diploma or equivalent preferred

Experience

• Experience in restaurant operations
• POS check and cash handling experience

Knowledge, Skills and Abilities

• Effective interpersonal and verbal communication skills
• Demonstrated team player and self-starter
• Standard food preparation/presentation knowledge
• Wine and liquor knowledge
• Demonstrated ability to manage multiple tables simultaneously with efficiency and a positive, friendly demeanor
• Able to work during peak times, including evenings, weekends and holidays, to support business needs

Physical Requirements

Speak and hear to communicate with guests and use both near and distance vision for operating the POS system. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach. Manual dexterity for tasks such as using a computer.

Working Conditions

Restaurant/bar/live music environments, subject to both kitchen and customer areas, with large crowds and elevated noise levels.

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