Server | Kalamazoo Country Club | PT

Radisson Hotel Group; Kalamazoo (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Wellness reimbursement

Hotel rate discounts

401K with match

Parental Leave

Job summary

Kalamazoo Country Club is hiring for a serving position within its team. You will greet members and guests, learn menus and operating systems, and provide attentive service in a lively, hospitality-focused setting.

The role emphasizes guest satisfaction, safe service, and collaboration with the F&B team. Training will cover host duties, server assistance, and banquet serving as you progress to a full server role.

Qualifications

• Serving experience preferred.
• TIPS certifiable.
• Able to stand for long periods and work in a busy dining room.

Responsibilities

• Set up server station and serve food and drinks to members and guests.
• Greet and acknowledge members, answer questions, and describe menu items.
• Handle billing accurately and ensure guest satisfaction after each course.
• Clear and reset tables, assist with closing duties, and attend pre-meal meetings.

Skills

Customer service

Teamwork

Guest experience

TIPS certification

Tools

POS systems

Job description

Job DescriptionA Look Into Working at Kalamazoo Country ClubWorking at Kalamazoo Country Club offers a blend of tradition and community engagement. Employees are part of a team dedicated to providing top-notch experiences, whether through championship-grade golf, fine dining, or hosting events. The club values excellence, family, and creating memorable moments for members and guests. You will benefit from a supportive environment that emphasizes quality service and professional growth. With unrivaled benefits and opportunities to interact with club members and across departments, it is a diverse, dynamic, and rewarding place to work.Job Knowledge, Core Competencies, & ExpectationsBefore training to be a food server we will train you in the areas of Host, Server Assistant, and Banquet Server as you obtain the knowledge necessary to progress and become a server at Kalamazoo Country Club. You will be expected to greet and acknowledge members and guests, be knowledgeable of all food and beverage menus and our operating systems and learn members names and their special preferences.What You’ll Be DoingSets up server station and performs assigned side (prep) work.Provides immediate attention to all members and guests upon seating.Make sure that children are in the appropriate type of seat and are safe and secure.Distributes food and wine menus; answers questions.Fills glasses with ice water and suggests menu items.Ensure that the correct account numbers and names are given for billing.Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.Places orders with kitchen; informs cooks about any special cooking instructions.Serves meals; places dishes by courses in front of each person.Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.Presents the bill.Handles all cash and credit card charges as prescribed by standard operating procedures.Keeps the dining room and bus station areas clean.Clears, cleans and resets tables that have been vacated.Advises supervisor of any complaints as soon as they occur.Performs clean-up and closing duties as assigned by manager.Attends pre-meal meetings as requested by the; F&B Supervisor; F&B Manager; or Head Chef.Thanks members and guests; invite them to return.Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.Performs other appropriate duties assigned by F&B Manager and Clubhouse ManagerWhat You Need for this PositionServing experience preferredRespect and support fellow team membersPassionate about the guest experienceTIPS certifiableContinuous repetitive motions.Work in a hot, humid and noisy environment.Able to stand for long periods of time, up to 8 hours or moreAble to stoop and bendOccasionally able to lift up to 40 poundsAble to safely work with potentially dangerous chemicals and equipmentAble to comply with safety and health code standardsAble to handle responsibilities that require repetitive motion tasksWhat’s in it for YouRobust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per yearHealth and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.10% Discount on GHG outletsDiscounted hotel rates at Radisson Hotel Group branded properties worldwideParental Leave Program (Full-Time Option)401K with 100% match up to 3% (Full-Time option)Medical/Dental/Vision (Full-Time option)Top Reasons to Work With GHGWe are one of the Nation's 101 Best and Brightest Companies to work forYou’ll have the opportunity to work with a diverse culinary team that is fun, high-energy, and passionate about food.You will grow your skills and experience in an environment that allows you to put your creativity to work.