Server (Guy Fieri's - Harrah's)

Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn; Council Bluffs (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Caesars Entertainment operates a network of property brands including Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center and the Hilton Garden Inn. This role focuses on fast, friendly guest service in a casino restaurant, handling cash transactions accurately and maintaining dining area standards.

The position supports a high-volume, customer-centric environment with opportunities to recognize loyalty players and contribute to service recovery.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Cashiering experience in a high-volume setting is preferred.
• Read, write, speak and understand English.

Responsibilities

• Greet guests and provide fast, friendly service using professional standards.
• Operate cash register/POS, handle cash and payments accurately.
• Keep dining area clean and organized per health standards.
• Recognize Diamond and Platinum players and relay to hosts for appropriate service.
• Resolve service issues using the service recovery toolbox.
• Know casino events and directions to casino areas for guests.
• Thank customers and invite them back, encouraging continued play.

Skills

Customer service

Cash handling

Communication

Fast-paced work

Education

High school diploma or GED

Tools

POS system

Job description

Job Description

Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.

Responsibilities

• Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest. Provides personalized service and uses guest’s name at least twice during all interactions. Greets each guest entering restaurant.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
• Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service.
• Resolves service issues according to the service recovery toolbox.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.

Qualifications

• High school diploma, GED or comparable experience.
• Prior customer service in a fast paced environment preferred.
• Previous cashiering experience in a high volume restaurant preferred.
• Read, write, speak and understand English.
• Excellent customer service/communication skills.
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
• Must meet professional appearance standards as prescribed by company policies.
• Must be physically mobile with reasonable accommodations.
• Must be able to respond to visual and aural cues.
• Able to work at a fast pace in an often crowded/noisy environment.
• Must be able to accurately and quickly process all cash transactions.
• Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs).
• Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas.
• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing.
• Able to work in constricting areas.
• Able to tolerate second-hand smoke, noise, bright lights.
• Must be able to maintain a neat and professional appearance and uphold the company appearance standards.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.