SERVER (FT) - WILLOWS | CAZ

Talking Stick Resort; Scottsdale (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Talking Stick Resort’s Willows at Casino Arizona is seeking a full-time Server. Provides friendly service, serves meals and beverages in various venues, and follows safety standards to ensure guest satisfaction.

Requires a high school diploma or GED, prior serving experience, and knowledge of Arizona liquor laws. Training in PCI compliance and familiarity with POS systems are required.

Qualifications

• High school diploma or GED required; previous serving experience preferred.
• Knowledge of Arizona liquor laws (Title 4) required.
• Must have working knowledge of POS systems.
• Maricopa County Food Handlers Card required.
• Arizona Alcohol Awareness certification a plus.

Responsibilities

• Greet guests, present menu, answer questions and make recommendations.
• Relate orders to kitchen and serve courses from kitchen and service bars.
• Maintain cleanliness and health/safety standards.
• Keep beverage area stocked and service stations prepared.
• Observe PCI compliance and protect cardholder data as required.
• Ensure accurate billing and process payments at the table.
• Attend required liquor law trainings.

Skills

Customer service excellence

Team player

Communication skills

English proficiency

Flexibility

Education

High school diploma or GED

Maricopa County Food Handlers Card

Arizona Alcohol Awareness certification

Tools

InfoGenesis

Microsoft Office

Job description

Brief Description

Job Title: Server (Full-Time)

Shift: Varies

Location: Willows at Casino Arizona

Department: Food and Beverage

Reports To: Dining Shift Supervisor or Beverage Supervisor

Summary

Provides friendly, excellent service to all guests. Serves meals and/or beverages to patrons in dining establishment, lounge, showroom, banquet hall, pool, hotel room or gaming floor, wherever assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Essential Duties and Responsibilities include the following.

• Ensures excellent customer service for every guest, every time.
• Greets guests, presents menu, answers questions and makes suggestions regarding food and beverages.
• Writes order on check or memorizes it.
• Relays order to kitchen and serves courses from kitchen and service bars.
• Garnishes and decorates dishes prior to serving, if required.
• Observes diners to respond to any additional requests and to determine when meal has been completed.
• Acts immediately on all customer comments to ensure that corrections are made.
• Totals bill and accepts payment or refers patron to cashier.
• Sets up and supplies the beverage area with clean glassware, utensils, condiments and paper supplies if necessary.
• Removes soiled glassware and utensils from table and counter tops.
• Makes coffee as needed.
• Adds ice and changes soft drink containers.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Responsible for renewal of Maricopa County Food Handlers Card.
• Ensures designated work areas, flatware, glasses, dinner ware and other items used to serve customers are free from hazards (i.e. chips, breaks, liquid on the floor, etc.).
• Attends bi-annual Arizona state liquor law training.
• When performing bottle service, properly executes service according to mandated steps of service.
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required.
• Responsible for following the PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.

Additional Compliance Responsibilities

• Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
• Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.
• Room Service Server is not required to maintain up-to-date knowledge of Title 31 under the Code of Federal Regulations.

Education And/or Experience

High school diploma or general education degree (GED) required; previous serving experience required; related experience in a medium to high volume restaurant strongly preferred. Knowledge of Arizona State Liquor Laws - Title 4 required. Must have working knowledge using electronic point of sale (POS) systems.

Food and Beverage Servers must be at least 19 years of age to serve alcoholic beverages with meals. Beverage (cocktail) and Pool Servers must be at least 21 years of age.

Additional Required Experience At Orange Sky Outlet for Fine Dining Server

Must have 1–2 years of experience in a higher-end casual or mid-tier restaurant as a food server.

Additional Required Experience For Banquet Server

Must have previous experience in banquet, catering, or restaurant environment with 3-5 years of experience required as a banquet server in a hotel, resort, or country club.

Additional Required Experience For Room Service Server

Basic PC skills are required as well as a working knowledge of Microsoft Office applications (i.e. Outlook, Word and Excel). Experience using InfoGenesis a plus.

Certificates, Licenses, Registrations

Must possess a Maricopa County Food Handlers Card. Arizona Alcohol Awareness certification a plus.

Other Qualifications

• Must possess a pleasant personality and have excellent customer service skills.
• Must have excellent customer service skills and the ability to follow both verbal and written instruction.
• Good verbal and written communication skills required.
• Must be a team player, have a positive attitude and present a well-groomed appearance.
• Uphold the highest standards of hospitality and professionalism.
• Demonstrate teamwork, respect, and integrity in all interactions.
• Ensure a safe and welcoming environment for guests and colleagues.
• Consistently strive for excellence in service delivery.
• Must be able and willing to work a flexible schedule, including weekends, evenings and holidays.

Language Skills

Must be able to read, write, speak and understand English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions, secondary smoke and heat. The noise level in the work environment is usually moderate to loud.