Server - Croft

Cloudland At Mclemore Resort Lookout Mountain, Curio By Hilton; Rising Fawn (GA); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Hotel Discount Program

Uniforms Provided

Healthcare Benefits

Paid PTO

401k with employer match

Food & Beverage Discounts

Tuition Reimbursement

Job summary

Cloudland at McLemore Resort seeks a friendly restaurant server to provide prompt, courteous food and beverage service to guests. You will greet guests, take orders, memorize menu items, and ensure a clean dining area throughout service.

Responsibilities include restocking, handling payments, and maintaining professional appearance. We support a team-focused environment with competitive pay and benefits as outlined in the benefits package.

Qualifications

• High school education or equivalent experience.
• Three to six months experience in a food/beverage service environment.
• TIPs certification for trained service.
• Ability to read, speak and understand English.

Responsibilities

• Greet and take food and drink orders from restaurant customers, serving the orders.
• Complete restocking and cleaning duties as instructed.
• Memorize menu items and daily specials to answer questions and make recommendations.
• Maintain cleanliness in restaurant and service areas to meet health standards.
• Handle payments and document guest checks accurately.
• Attend pre-meal and departmental meetings to stay informed.
• Present a clean and professional appearance at all times.
• Perform other duties as assigned by management.

Skills

Customer Service

English Proficiency

TIPs Certification

Teamwork

Education

High School Diploma or equivalent

Job description

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.POSITION PROFILEEnsure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.ESSENTIAL RESPONSIBILTIESGreet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests. Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.Complete all restocking and cleaning duties by performing opening and closing side-work as instructed.Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.Receive proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.Present a clean and professional appearance at all times.Maintain a friendly, cheerful and courteous demeanor always. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.Perform other duties as assigned, requested or deemed necessary by management.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESHigh school education or equivalent experience.Three - Six months experience in a food/beverage services environment or establishment.Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.Must be TIPs certified.Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.Able to read, speak and understand English.PHYSICAL DEMANDSAble to lift, push, carry 20 - 40 lbs.Stand continuously for long periods of time.Communicate information and hotel services to management, staff and guests.BENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition ReimbursementIf you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!