Server Crescent Club (Casual On-Call)

HEI Hotels & Resorts; Dallas (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health & dental insurance

Vision insurance

Vacation and holiday programs

Pet insurance

Life and disability coverage

401(k) with matching

Hotel room discount

Job summary

Hotel Crescent Court, part of HEI Hotels & Resorts, seeks a banquet server to assist in delivering exceptional guest experiences during banquets and events. You will set up banquet spaces, greet and serve guests, and ensure smooth service throughout each function.

Join a team dedicated to hospitality excellence in a luxury Dallas setting, with opportunities to grow within a respected hotel management company and participate in a comprehensive benefits program.

Qualifications

• Hotel or banquet service experience preferred.
• Willingness to pitch in and help teammates.
• Basic knowledge of food and beverage preparations and service standards.
• Knowledge of table settings and serviceware.
• Ability to remember and promote menu items.
• Ability to stand long periods and lift up to 30 lbs.

Responsibilities

• Set up banquet room with linen, serviceware and glassware as instructed.
• Attend pre-event roll calls to learn function details and guest expectations.
• Greet guests and respond to requests in a friendly, courteous manner.
• Serve food and beverages per supervisor instructions; clear dishes promptly.
• Abide by state, federal and corporate alcohol service requirements.
• Replenish beverages and check guest satisfaction.
• Reset banquet room for the next function after completion.
• Maintain regular attendance and be available for shifts.
• Perform other duties as assigned.

Skills

Hotel experience

Team player

Guest relations

Communication skills

Standing for long periods

Food and beverage knowledge

Job description

About Us

Welcome to Hotel Crescent Court, where historic charm meets modern luxury. Our mission is to provide an unparalleled hospitality experience where tradition blends seamlessly with contemporary comfort, enriching each guest's journey with Dallas's rich culture. Nestled in the heart of Uptown Dallas, our hotel invites guests to indulge in our world-class spa, renowned dining options, and serene pool, all just steps away from the city's arts, shopping, and entertainment districts-and the iconic trolley. Following a transformative $30 million renovation, Hotel Crescent Court epitomizes the pinnacle of Texas luxury living. For our associates, we offer an environment that fosters growth, development, and excellence. At Hotel Crescent Court, we prioritize your well-being so you can focus on delivering exceptional experiences for our guests. From complimentary parking and meals during shifts to monthly associate celebrations, we provide an array of perks to ensure a rewarding and fulfilling workplace. Joining our team means becoming part of a legacy of hospitality where your potential is nurtured, and your contributions are celebrated.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Assist Club Manager in the serving of guests during banquet functions to ensure positive guest experience.

Essential Duties and Responsibilities

• Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware.

• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.

• Greet guests and respond to requests in a friendly and courteous manner.

• Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.

• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

• Replenish beverages as necessary, and check with guests for overall satisfaction.

• Once banquet is complete, reset banquet room according to Supervisor's specifications to ensure the readiness of the room for the following function.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.

• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player with or without reasonable accommodation.

• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.

• Knowledge of the appropriate table settings and serviceware.

• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.

• Ability to remember, recite and promote the variety of menu items.

• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker with or without reasonable accommodation.

• Ability to stand for long periods of time with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.