Server, Casino

del Lago Resort & Casino; Town of Waterloo (NY); On-site; USD 19,000 - 21,000; Full time

Job summary

Del Lago Resort & Casino in Waterloo, NY is seeking a Beverage Server to deliver gracious Old-World hospitality to our guests. You will know the menu in depth, take orders, deliver drinks, and handle payments with accuracy in a fast-paced casino setting.

The role emphasizes cleanliness, upselling, and adherence to safety and sanitation standards. Training is provided; must be 18+ with prior food/beverage experience preferred.

Qualifications

• Ability to read, analyze, interpret, and comprehend procedures, regulations and memos.
• Attention to detail and accuracy in a fast-paced service environment.
• Willingness to complete required training and certifications.

Responsibilities

• Provide prompt, efficient, friendly beverage service to casino guests.
• Input orders correctly into the POS system and process payments.
• Maintain cleanliness according to sanitation codes and 5S principles.
• Garnish drinks, manage bar setup, and upsell effectively.
• Adhere to alcohol awareness policies and safety procedures.
• Support team and management with duties as assigned.

Skills

Accurately calculate figures

Interpret instructions

Resolve problems calmly

Flexible shifts

Mobility up to 25 lbs

Physical durability

Education

High school diploma or equivalent

Job description

Title: Server, Casino

Requisition ID#: 4878

Location:

Waterloo, NY, US, 13165

Property: Del Lago Resort & Casino

Pay Range: 13.77-15.30

JOIN OUR TEAM

With gaming, hotel, retail and restaurant positions, you can always find what you're looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We'll provide all the training you'll need to succeed in your job and grow in your career. Whether it's the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you're looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you're coming from, however long you plan to stay, there's only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino

Job Summary

The Beverage Server is responsible to provide a level of service which is gracious, kind, and warm that creates a sense of fondness that is Old-World Hospitality and Charm for the casino guests. The Beverage Server will maintain a high standard of cleanliness according to the food service sanitation codes. The position will have extensive menu knowledge, take guest orders, anticipate their needs, deliver the orders, and tender payment. Focus on departmental goals of - Consistency, Quality and Sense of Urgency.

Pay Rate: $13.77-$15.30/hour

Essential Duties And Responsibilities

• Prompt, efficient, and friendly quality service of drinks ordered
• Proper input of each order into the Point-of-Sale system
• Complies with alcohol awareness training
• Practice all alcohol awareness policies and procedures
• Prepares set-ups and properly garnishes drinks
• Retrieves used glasses
• Responsible for proper balance of server bank where applicable
• Responsible for being punctual to pre-shift meeting with a positive attitude and openly participate
• Consistently provide an exciting environment and World Class Service by delivering Old-World Hospitality with Old-World Charm as well as live the casino core values
• Comply with department standards, guidelines, and objectives to include adherence to all Food Service and Sanitation, OSHA, Hazcom standards and guidelines
• Provide consistent high quality beverage service to all casino and lounge guests by adhering to sequence of service standards completely and correctly and utilize "upselling" techniques
• Operate the Point-of-Sale System according to training provided
• Have complete knowledge and understanding to lounge and bar menus
• Clean as you go, clean spills immediately
• Use chemicals as prescribed and responsibly
• Ensure that all chemicals are in properly labeled containers
• Assist the supervisor in putting supplies away adhere to 5S Principles of ensuring that items are "Sorted", "Set in Order", "Systematically Cleaned", "Standardize" and "Sustained" and dating all items with the current date
• Conduct him/her in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
• Perform other duties as may be assigned by department and/or company management

Required Skills And Abilities

• Accurately calculate figures and amounts and perform mathematical functions applicable to business needs
• Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
• Resolve problems and conflicts in a diplomatic and tactful manner
• Be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
• Be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces

Education And Experience

Must be a minimum of 18 years of age. High school diploma or equivalent required. Prior food or beverage service experience preferred. Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos, author reports, business correspondence and procedure manuals. Attention to detail and accuracy. Maintain confidential information.

Physical Requirements & Working Conditions

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management

Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market

Syracuse