Server - Beaudry Room - Conrad Los Angeles

Hilton Worldwide, Inc.; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a prestigious luxury hotel as a Server, where you will play a vital role in delivering exceptional guest experiences. This position offers an exciting opportunity to work in a vibrant environment, serving guests in a beautifully designed setting. With a focus on hospitality and teamwork, you will ensure that every guest feels valued and satisfied. Enjoy the perks of working for a leading global hospitality company that prioritizes the well-being of its team members and offers comprehensive benefits. If you are passionate about service and eager to grow in your career, this is the perfect opportunity for you.

Benefits

Medical Insurance Coverage

Mental Health Resources

Paid Time Off (PTO)

Go Hilton Travel Discount

Parental Leave

Matching 401(k)

Employee Stock Purchase Program

Debt-Free Education

Career Growth and Development

Recognition and Rewards Programs

Qualifications

• Minimum 1 year of serving experience required.
• Prior luxury hospitality experience preferred.
• Must obtain RBS and California Food Handler Card.

Responsibilities

• Serve food and beverages to guests with exceptional service.
• Greet guests and explain specials and promotions.
• Input orders into the Point-of-Sale system accurately.

Skills

Serving Experience

Wine Knowledge

Food and Beverage Preparation

Guest Relations

Communication Skills

Ability to Lift Trays

Education

High School Diploma or Equivalent

Tools

Point of Sale System

Job description

Job Description - Server - Beaudry Room - Conrad Los Angeles (HOT0BH0L)

Work Locations

Conrad Los Angeles
100 S. Grand Avenue
Los Angeles 90012

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California.

Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.

In this role as a Server, you will be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service.

The ideal candidate will have a minimum of (1) year of serving experience required. Prior wine knowledge also required. Prior luxury hospitality experience preferred. The ideal candidate must possess basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette. Knowledge of the appropriate table settings, service ware, and menu items. Ability to read, write, and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders. Ability to remember, recite, and promote the variety of menu items. Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage and toast equipment. Ability to operate a keyboard and learn Point of Sale procedures to pre-check orders and close out the check. Ability to work a flexible schedule including weekends and holidays. Must be able to work a full shift (8 hours) walking and standing with or without reasonable accommodations. Must be able to obtain Responsible Beverage Service (RBS) and California Food Handler Card within 30 days of hire if applicable to the position you are applying for.

What will I be doing?

1. Check station before, during, and after shift for proper set-up and cleanliness.
2. Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
3. Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
4. Input the order into the Point-of-Sale computer to inform the kitchen of the particulars in the order being placed.
5. When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
6. Replenish beverages as necessary and check with guests for overall satisfaction.
7. Market and serve upon request any dessert items or specialty coffees.
8. Ascertain guest satisfaction and present check. Process checks per hotel procedures.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical well-being of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The hourly rate is $17.28 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.